\Job Description?? Within the ServiceNow group, the implementation specialist Manager is needed to be responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. ?? Key Responsibilities
- Lead all technical aspects of project delivery and solution delivery including application UI configuration, workflow configuration, development of required client specific reporting, development of requirement integration components (SSO, LDAP, etc.)
- Interface with ServiceNow technical teams such as cloud infrastructure to successfully set up the SaaS platform.
- Be a key member of the overall implementation project team.
- Prepare all client facing and internal deliverables that are technology related.
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
These professionals are designers and ambassadors. Insatiable curiosity ensures they feel at home on the cutting edge. They are known as expertsinternally and externally. They bring emerging ideas to life by shaping Accenture and client strategy through trusted advisor relationships. Using deep technical expertise, business acumen and fluid communication skills, they translate the possible into reality.
- Basic qualifications
- 75% Travel Required
- BS/BA IT, Computer Science, or equiv./related experience
- 4+ Years Experience with ServiceNow Implementations and a record of at least 10 successful Phase-1 Deployments as lead
- 4+ Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog
- Jelly a plus i.e., UI Macros / UI Page development
- Content Management System / Portal Development
- Advanced Skills with ServiceNow Development APIs
- Web Service Integration experience
- LDAP Integration experience
- Single Sign-on configuration and administration
- RDBMS/SQL Experience - in establishing integrations through JDBC and the MID Server
- Business Process Management/Automation
- Experienced and Comfortable Presenting to large Audiences
- Advanced Application Experience: Orchestration, Discovery + CMDB, Asset Management, PPM Suite
- Discovery, Orchestration, ServiceMapping, Event Management a Plus
- SecOps and GRC a Plus
- ITIL Foundation Certified i.e., ITIL V1, ITIL V2, ITIL V3
- ServiceNow System Administration Certified
- ServiceNow Implementation Specialist Certified
- ServiceNow Developer Certified
- ATP Trainer Certified a Plus