ServiceNow Manager

NVIDIA   •  

Santa Clara, CA

Industry: Technology

  •  

11 - 15 years

Posted 31 days ago

With our rapid growth, there is a need for us to expand our footprint on the ServiceNow platform. We have an appetite to implement various modules on the platform. Are you looking for an opportunity to architect, design and implement different business functions on our ServiceNow platform working in dynamic environment ? Then look no further.

What are we looking for:

We are now looking for a ServiceNow Manager. We want the Manager to drive the business engagement for the platform. We want you to be responsible for platform design, integration design, development standards, platform management and platform strategy. You will provide hands on design and configuration expertise focusing on the broader spectrum of the platform focused on HRSM, Facilities Management & ITSM. In this role, you will work with global business users to identify requirements, help define scalable business processes, and implement standard methodologies in configuring and crafting the ServiceNow system. You will design functional solutions that are in line with NVIDIA’s needs while staying consistent with the application architecture.

What you'll be doing:

  • Leading projects or working as a team member to implement new functionalities and improve existing functionalities of enterprise Service Management solutions using ServiceNow

  • Lead Service Now platform roadmaps and define strategies around upgrades.

  • Serve as the Domain expert on ServiceNow platform and advise customers/users with industry standard methodology solutions

  • Articulate, analyze requirements and translate them into effective solutions that involves design, build, test, user training and deployment

  • Work with business and technical partners to understand business goals and build out solution roadmaps and/or designs

  • Work with multi-functional teams to prioritize work and drive system solutions by clearly articulating business needs

  • Responsible for the configuration and daily support of the implemented ITSM at NVIDIA

  • Key contact with the business users in different time zones to reciprocally work on the requirements to develop additional Service Now functionalities

  • Work with the onsite-offshore resources around the world to prioritize, handle and execute daily production support and guide them in implementing small to medium size projects

  • You'll mentor and support users and teammates working on Service Now application

What we need to see:

  • Bachelor or Master’s degree

  • 12 + years of experience with solution design on the ServiceNow platform with 3+ implementation experience across various modules ITSM, HR, Facilities, CMDB and custom applications.

  • You have full grasp of ServiceNow and ITIL standard methodologies and serves as a guide on the capabilities of the ServiceNow platform

  • Domain expertise in at least two of ServiceNow’s IT Service Management, HR Service Delivery, Facilities management or custom applications on the platform

  • Understanding of key technologies meaningful to ServiceNow integrations SSO, LDAP, REST, SAML etc.

  • You have architected solutions in ServiceNow by seamlessly integrating with various systems

  • Change Control and Release Management Experience

  • You can show attested project management experience and skills

  • You convey strong verbal and written skills, in addition to strong shared work experience using collaboration and interpersonal skills

  • Consider your self-detail oriented with strong analytical skills

Ways to stand out from the crowd:

  • Service Now implementation in HR Case management & Facilities modules
  • Certified ServiceNow Implementation Specialist
  • Certified ServiceNow System Administrator
  • ITIL Certification

JR1918500