SUMMARY: The ServiceNow IT Configuration Management Engineer is a self-motivated individual with attention to detail and an eagerness to contribute to the CMDB implementation project. He/she is primarily responsible for supporting the asset and configuration management process and will lead daily configuration management activities including the identification, analysis and control of hardware/software configuration changes, and the validation of CI data integrity.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
EDUCATION and/or EXPERIENCE: Bachelor's degree in a related IT field and/or 3+ years of practical experience in ITIL service management functions and processes. Must also possess the following experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.