ServiceNow Engagement Manager

Accenture   •  

Hartford, CT

Industry: Technology

  •  

5 - 7 years

Posted 30 days ago

This job is no longer available.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career. People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward. Business and Systems Integration professionals analyze, design and/or develop best practice business changes through technology solutions. Job Description

  • Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
  • Manage all aspects of project delivery and solution delivery
  • Lead and manage the implementation project team
  • Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports
  • Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress
  • Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments
  • Strong background working with Enterprise Software companies and/or Consulting companies
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems

- Basic qualifications

Basic Qualifications

  • PMP certification required
  • Minimum 5 years Knowledge of ServiceNow
  • ServiceNow System Admin Certification
  • Experience with MS Project, and Smart Sheet
    Ability to travel up to 50%
    Excellent communication skills (both written and verbal) with strong presentation and facilitation skills

Preferred Skills

  • Strong interpersonal skills, customer centric attitude
  • Proven team player and team builder
  • Strong organizational and analytical skills
  • Familiarity with SaaS deployments and its supporting architecture
  • A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
  • ITIL V2 or V3 Foundations Certification preferred

Professional Skill Requirements Proven ability to build, manage and foster a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment. Excellent communication (written and oral) and interpersonal skills. Excellent leadership and management skills. All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.