ServiceNow Developer

Paychex   •  

Rochester, NY

Industry: Business Services

  •  

Not Specified years

Posted 32 days ago

This job is no longer available.

Description

IT Application Administrator IV is responsible for the support and maintenance of an Enterprise Application as well works as a project lead relating to the application.

  • Ensures data integrity by monitoring the application for system locks & system performance. Correcting issues as needed.
  • Manages database table structure, filling requests for additional fields or indexes.
  • Manages database indexes & queries, ensuring performance impacts are avoided.
  • Researches system features for possible implementation. Implementing changes as identified by comparing production to offered features.
  • Maintains Report Scheduler; ensuring scheduled reports are running and distributed as required.
  • Provides programming assistance to clients to meet their specific reporting needs.
  • Develops & maintains user quick reference documentation. As new functionality is delivered, documentation is provided for reference. When functionality changes, documentation is updated.
  • Develop & maintain administration reference documentation. Administration documentation may change when a patch or upgrade is performed. This documentation must be kept up to date.
  • Provides 3rd level assistance regarding system and software to assist in support problem resolution.
  • Analyzes Business Unit Requirements . Providing solutions for implementation, ensuring that the best practices are utilized.
  • Creates & maintains workflows, forms and reports to satisfy user requests.
  • Act as Project Lead when projects are initiated. Attending meetings, understanding requirements, ensuring tasks are completed as necessary, creating and implementing new solutions within the scheduled project plan.
  • Researches Company support & change processes, direction and implement cost effective solutions to meet the needs.
  • Liaison to vendor when technical issues arise.
  • Provides technical support for hardware/software installation and service as needed.
  • Manages archive of data from Production to Archive; keeping a rolling 13 months of data in production at all times.
  • Manages development and test environments, installing the latest patches and upgrades are downloaded and installed.
  • Acts as Project Lead for projects initiated. Attending meetings, understanding requirements, ensuring tasks are completed as necessary, creating and implementing new solutions within the scheduled project plan.

Requirements

  • Bachelors in computer or 5 year equivalent experience.
  • Java, JavaScript, HTML, XML preferred
  • Knowledge of Agile development process preferred
  • Knowledge of ITIL Processes preferred

INF-19-00192