Servicenow Developer


Fort Mill, SC

Industry: Technology


Less than 5 years

Posted 169 days ago

  by    Emily Russo

This job is no longer available.

We are looking for Servicenow Developer for our client in Fort Mill, SC

Job Title: Servicenow Developer

Job Location: ????Fort Mill, SC

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

Job Description:

Essential Functions:

  • Assists System Administrator with ServiceNow incidents and requests 
  • Designs and develops and documents new ServiceNow Module configurations and services
  • Provides mentoring and guidance for ServiceNow System Administrators
  • Verifies complex business requirements and estimates work effort required through to implementation

Other Job Duties:

  • Ensures continuous collaboration with IT Management and otherTechnology areas.
  • Attends and participates in meetings concerning Servicenow platform and daily shift turnovers
  • Communicates operational process issues to respective IT staff, management, business units and Relationship Managers
  • Participates in assessing level of effort for ServiceNow requests and enhancements
  • Monitors the Servicenow Platform to provide monthly updates and address issue
  • Ensure technology teams stay involved in the SMC Enhancements through-out the enhancement lifecycle.


  • Minimum 2years of ServiceNow development, configuration and advanced system administration experience
  • Experience developing on the ServiceNow platform, including the creation and/or customization of core applications such as Incident, Problem, Change, Service Catalog, etc.
  • Experience creating and configuring Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs.
  • Experience integrating ServiceNow with internal and external applications such as xMatters, Ariba, Sailpoint Identity, etc.
  • Experience patching and upgrading ServiceNow to recent releases
  • Experience in data acquisition utilizing SOAP & REST
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
  • Excellent analytical and problem solving skills to resolve technical issues
  • Strong knowledge of the ServiceNow data model and relationships
  • Strong knowledge of ITIL processes
  • Knowledge of Active Directory/LDAP
  • Must have experience developing process documentation
  • Must be able to run tasks down to completion with in required timelines
  • Must be able manage and track multiple tasks.
  • Must be able to take detail notes and track action items.

Additional Information:

  • Experience enhancing the Service Catalog Portal and customizing service catalog requests
  • Experience with HTML, AJAX, Jelly, CSS, jQuery, Bootstrap and AngularJS frameworks
  • Experience with API integrations
  • Experience in ServiceNow implementations
  • Experience with Agile/Scrum methodology, with participation in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
  • Experienc working in challenging and ambiguous environments
  • ITIL Certification

Additional Requirements:

  • Strong communication skills
  • Ability to work independently or with a team and multi-task in a fast paced environment
  • Self-starter with strong technical skills and ability to learn new technologies quickly
  • Driven and Results Orientation
  • Accuracy and Attention to Detail
  • Client-centric values:
  • A helpful, respectful and personable approach to client and coworker interactions
  • The ability to listen, empathize and respond in a timely manner
  • A client-centric attitude that considers the client?s point of view for all actions
  • Personal pride in delivering exceptional experiences to clients and coworkers
  • An understanding of the importance of consistency and reliability in building loyal client relationships, and a passion for providing both
  • A passion for improving processes so they can be followed easily and lead to excellent results