ServiceNow Architect / Manager

Burwood   •  

Normal, IL

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 83 days ago

This job is no longer available.

What You’ll Do

The ServiceNow Manager is a key member of our DevOps group, responsible for the vision, strategy, execution and management of the ServiceNow team. This includes building and maintaining a roadmap for the team, managing Agile project and ticket work, coaching team members and working directly with customers.

As the ServiceNow Manager, you’ll be involved in:

  • Performing requirements analysis, design, configuration, testing and customization of ServiceNow modules
  • Designing and building eBonding integrations between ServiceNow systems
  • Developing integrations with back-end systems and web-based services into ServiceNow
  • Creating comprehensive and efficient ServiceNow workflows and processes to drive ITSM success
  • Implementing and documenting IT operations and software processes for Burwood and our clients
  • Managing all aspects of internal deployment projects and work closely with the internal teams on status, issues, and communications
  • Creating and maintaining technical documentation and user-guides
  • Conducting user-training and help-sessions for new features or implementations
  • Managing products gaps from business specifications to product enhancements and/or business process change

Who You Are

  • You have experience with IT Service Management process and tool design, configuration, and administration
  • You have strong experience building successful teams and coaching team members
  • You are a detail-oriented, enthusiastic, self-starter with the ability to work both independently and in a team environment
  • You enjoy problem solving and workflow challenges. You use this passion to design and build quality products and solutions for customers.
  • You have excellent communications skill whether that be in-person, over-the-phone or e-mail, with both technical and non-technical stakeholders

The Tech Stuff

  • 5+ Years designing and building solutions with ServiceNow
  • Experience designing and writing integrations, business rules, transform maps etc. in ServiceNow
  • Experience with Web Technologies (RESTful APIs, JSON, JavaScript, etc.)
  • Understanding of SQL and databaseexperience
  • ITIL Certification

The Perks

If you ask any of our employees here at Burwood “what we love”, the top answer is always the same: our culture. Our employees are driven, innovative, fun-loving, and always willing to help. In addition to that, Burwood also offers some fantastic benefits:

  • 401(k) and Roth 401(k) savings plan, complete with a company match
  • Unlimited vacation days
  • Health, dental and vision insurance
  • Life and accident insurance
  • Short and Long Term Disability coverage
  • Flexible work-from-home policy
  • Flexible spending accounts for pre-tax healthcare and transit/parking expenses
  • Access to financial planning expertise