ServiceNow Applications Architect

HD Supply Holdings   •  

Orlando, FL

Industry: Transportation


8 - 10 years

Posted 52 days ago

This job is no longer available.

Company Overview

HD Supply (NASDAQ:HDS) ) is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,000 customers with leadership positions in maintenance, repair and operations and specialty construction sectors. Through approximately 260 locations across 36 states and six Canadian provinces, the company's approximately 11,000 associates provide localized, customer-driven services including jobsite delivery, will call or direct-ship options, diversified logistics and innovative solutions that contribute to its customers' success. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you're ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications

Job Summary

Strong technical contributor in one or more highly specialized phases of applications programming. Provides design recommendations based on long-term IT organization strategy. Provides expertise regarding the integration of applications across the business.

Major Tasks, Responsibilities and Key Accountabilities

  • Defines, designs, and oversees the systems and applications architecture for both current and future business applications.
  • Evaluates new and emerging technologies and developmental methodologies to find faster, cost effective, and more reliable solutions for existing and proposed systems.
  • Partners with infrastructure, application, and quality teams to ensure that applications meet business requirements, are well documented, and have processes in place for ongoing support and maintenance.
  • Scopes and implements appropriate process improvement tools and techniques such as Six Sigma, Lean Sigma, and ITIL.
  • Drives standard and efficient applications and infrastructure design by aligning the infrastructure roadmap with the application technology strategy, hardware vendor roadmaps, and service capabilities.
  • Applies judgment in implementing Application Engineering methodologies, processes, and practices to specific requirements of projects/programs which may include product design engineering, information security, code maintainability, and reliability.

Nature and Scope

  • Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
  • Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
  • Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.

Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting or standing in the same location and/or there may be a need to stoop regularly or move/lift light material or equipment (typically less than 8 pounds).
  • Typically requires overnight travel less than 10% of the time.

Education and Experience

  • Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.

Preferred Qualifications & Job Specific Details

The Application Architect is a key member of the ServiceNow implementation project team and is responsible for the overall design of the application, mapping business requirements to systems/technical requirements, ensuring best practices are followed, and staying up to date with ServiceNow functionality.


  • Lead all aspects of solution delivery including:
  • Solutions Architecture, with specific emphasis on leading efforts involving Process, Solution Design, and Integration
  • Scoping complex initiatives typically involving multiple ServiceNow products and system integrations
  • Technical Leadership and assurance of best practices
  • Design, Build, and Deploy required enhancements to the ServiceNow Platform
  • Implementation of ServiceNow for ITSM, ITOM, HR, Service Portal, custom application development, and other modules
  • Documentation of functional design and technical requirements
  • Maintain expert ServiceNow knowledge through self-study and utilization of available training
  • Lead platform upgrades and patches
  • Provide production support and troubleshooting
  • Provide guidance on ServiceNow Development lifecycle
  • Assist with technical program level activities including the rollout of client center of excellence (COE), delivery assurance and realization of customer journey
  • Participate in internal projects as required


  • 5-8 years of experience in design and implementation of ServiceNow including ITSM, ITOM, HR, Service Portal
  • 5-8 years of experience with SSO, SAML, Web Services, ODBC, REST. Expert knowledge in integrating multiple sources by following fundamental design principles for a scalable application
  • 5 years of experience in UI Actions, UI Policies, Glide records, Script Includes, Business Rules, & ACLs within the ServiceNow framework.
  • 5 years of experience in Service Catalog design or configuration
  • 5 years of experience in applying user interface best practices
  • 3 years of experience with ServiceNow discovery, event management, and/or data reconciliation
  • 3 years of experience with Service Portal development, including widgets
  • Ability to understand business requirements and convert them into solution designs. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities.
  • Experience building responsive web applications optimized for speed and cross-browser compatibility
  • Understanding of ITIL best practices
  • Experience with Agile Development methodologies
  • Experience producing technical designs, well documented code, and writing unit tests
  • Excellent collaboration & communication skills with the ability to convey technical information to technical and non-technical audiences
  • Ability to learn technologies quickly through instruction and self-training. Ability to research and recommend solutions based on industry best practice.
  • B.S. degree in Computer Science, MIS, Information Security, or equivalent preferred



Job ID 2019-32127

Business Unit Corporate GSC

Functional Area Information Technology

Remote Position? No

Position Type Full-Time

Posting Location : Postal Code 32805

HD Supply is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. HD Supply considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.