ServiceNow Administrator / Developer

Abacus Technology   •  

Washington, DC

5 - 7 years

Posted 305 days ago

This job is no longer available.


  • Administer ServiceNow, such as upgrading ServiceNow, managing users, adjust settings and access controls
  • Administer/adjust ServiceNow capabilities for Service Desk needs, including reporting, incident, problem, knowledge and request for service management activities.
  • Develop custom ServiceNow applications, including portals and dashboards, and assist in implementing various ServiceNow products
  • Configure out-of-the-box ServiceNow workflows, create custom workflows, and maintain all workflows
  • Configure applications, including fields, forms, access controls, as well as establish email notifications
  • Implement ServiceNow solutions, e.g., Field Service Management
  • Integrate ServiceNow with 3rd party tools
  • Assist in identifying requirements for modifications to existing applications, determine new ServiceNow solutions for customer and internal team needs, and explore potential ServiceNow functionality to solve user needs



Associate’s Degreerequired; Bachelor’s Degree in a related field is desired.


Experience and Skills:

Must possess at least 5 years of experience administering, developing, and implementing ITSM solutions spanning applications, reporting, dashboards, etc., including at least 3 years of experience administering ServiceNow ad/or developing ServiceNow applications.  Experience must include:

  • Integrating ServiceNow with other systems through web services
  • ServiceNow development environment (e.g., Studio IDE)
  • Configuring ServiceNow workflows using the Workflow Editor

Must also have experience with other, related development environments, such as JAVA, JavaScript, jQuery, HTML5, CSS, etc.  Experience must include hands on experience administering a ServiceNow instance.  Must have experience using ITSM IT ticketing system (experience with ServiceNow ticketing is desired).  Must have outstanding customer service skills and very good communications skills to communicate technical information to non-technical users and elicit requirements from business and other IT users.  Certifications related to ServiceNow, such as ServiceNow Administrator (preferred), ServiceNow Certified Application Developer, or Certified Implementation Specialist a plus.