ServiceMax/Salesforce Business Systems Analyst

5 - 7 years experience  • 

Salary depends on experience
Posted on 05/21/18
San Diego, CA
5 - 7 years experience
Salary depends on experience
Posted on 05/21/18
  • Collaborate with the business analysts and business contacts to review and analyze requirements and create functional specifications in a fast paced global environment
  • Work on sustaining issues, enhancements and projects
  • Partner with the development team in the design, testing and deployment of application to ensure the solution meets the agreed upon business requirements while creatively leveraging standard capabilities where appropriate
  • General technology support including troubleshooting and resolving day-to-day issues, and root cause analysis of sustaining issues
  • Extensive hands-on administration and configuration of Salesforce.com and ServiceMax, leveraging knowledge from each applications’ releases and new features
  • Partner with IT colleagues in a collaborative system for cross functional review/design and proactive communication
  • Ensure a focus on worker’s information needs driving high level of usability and data quality.

Requirements:

  • 5 + years with strong technical and functional experience in hands on application administration and configuration of SalesForce.com
  • 2-3 years configuration of ServiceMax
  • ADMIN 201/ADMIN 301 certifications preferred
  • Working knowledge of Field Service processes and transactions in a global organization
  • Expertise in requirements gathering, writing functional specifications, process and use case modeling, and data mapping.
  • Proficient in translating requirements into technical specifications
  • Ability to analyze data problems and propose solutions
  • Excellent oral and written communication skills
  • Ability to create and execute test plans
  • Strong collaboration skills with global workforce
  • Ability to interface well with cross-functional teammates.
  • Experience in administering applications governed under regulatory compliance such as HIPAA, FDA or SOX
  • Working knowledge of change and release management best practices

Preferred Experiential Background:

  • Experience in a fast-paced, corporate, Cloud, CRM/ERP based environment.
  • Experience supporting integrations between CRM, ERP and other business systems.
  • Experience in Biotech or other high tech industry a plus.
  • Experience in supporting SAP, Adobe Sign, Call Center apps or similar technologies a plus.
  • Experience with otherSaaS applications a plus.
  • Experience with APEX/Visualforce a big plus.
  • Experience in Biotech or other high tech industry

12371-JOB

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