Service Transformation Service Management

Global Consulting Company  •  Detroit, MI and 3 other locations

8 - 10 years experience  •  Professional, Scientific & Technical Services

$110K - $130K
Posted on 05/10/18 by Judy Loeb
Global Consulting Company
Detroit, MI
8 - 10 years experience
Professional, Scientific & Technical Services
$110K - $130K
Posted on 05/10/18 Judy Loeb

Service Transformation Service Management

Global consulting company

Green Card holders or US Citizens ONLY

**do not apply unless you are a Green Card holder or a US Citizen*

Any US Location

must have: Proficient Business Process knowledge in Service Transformation, Service Contracts, Service Parts, Field Service Management, Service BoM and Installed-Base Management as Consultant. 

? Work in multiple transformation engagements in a client facing role

Must have 8-12 years of experience

8-10 years? experience managing Service-Centric Functional Business Area(s)

Proficient Business Process knowledge in Service Transformation, Service Contracts, Service Parts, Field Service Management, Service BoM and Installed-Base Management as Consultant. 

? Work in multiple transformation engagements in a client facing role

? Move relationships up the value chain through domain alignment of IT

? Provide thought leadership in creating solutions for key customers

? Bring industry leading practices and guide customers on business-relevant industry trends

? Exposure to digital / IoT platforms such as ThingWorx, Predix, MindSphere will be an advantage

? Exposure to field service tools like ServiceMax, Click Software, FieldAware will be an advantage

? 8 to 12 years? experience including

o 8-10 years? experience managing Service-Centric Functional Business Area(s)

o 2 years? experience leading Service Management process assessment, development and optimization projects

o 2 years? experience in new offering development and innovation 

? Work with business stakeholders to understand business requirements and create requirements specification documents

? Own work-streams within a large assignment. Lead smaller teams on different modules.

? Co-ordinate with multiple stakeholders, meet project timelines and handling customer expectations

? Contribute in RFP responses

? Make presentations to Clients on industry challenges and customer specific solutions 

? Make presentation in industry forums and events

? Proven ability to develop positive working relationships in a distributed team, and to create effective collaboration with direct and extended team members is vital

? Experience in executing consulting engagements is desired

? Bachelor?s degree required

? Familiarity with tools like MS-Office, MS-Visio, MS-Projects and MS-PowerPoint

? Relevant product and BPM tool certifications

Years of experience required for position: 8-12 years

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