Service Team Manager

ADT Security   •  

Wallingford, CT

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 143 days ago

This job is no longer available.

Duties and Responsibilities:

  • Tracks and records daily/monthly/quarterly commercial installation and service activity to include individual installers' and service tech efforts and results.
  • Establishes, maintains and coordinates a high level of quality and timely installation and service to customers for maximum retention.
  • Serves as the primary contact for the district installation work force to provide input and feedback related to Corporate Operations for Installation and Service.
  • Assists commercial sales force by developing low installation costs and suggesting proper and varied applications of systems and systems designed.
  • Conducts meetings monthly. Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
  • Develops and maintains an effective installation and service work force through recruiting, hiring, training, motivating and coaching techniques.
  • Key interactions with General Manager, Regional Operations Manager, engineers, fire planners, estimators and sales organization.

Minimum Education and Experience Requirements:

  • Four-yeardegree or equivalent related experience
  • 5 to 7 years’ progressive management experience in commercial or high volume, high impact operation.

Additional Skills and Certifications:

  • Nicet II Certified
  • Ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.
  • Ability to think and act strategically
  • Attention to detail