$80K — $100K *
HUB International is a top 10 global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 400 offices across the United States, Canada and Puerto Rico with more than 10,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity.
Team Culture Characteristics:
True team mentality and a positive demeanor
Integrity and a commitment to doing what is right
Client-centered & family oriented
Continuously cultivates relationships with an emphasis on service
Confidently shares & expands knowledge with a humble heart
About the Position:
HUB International Texas, Inc. is seeking an experienced Service Team Lead - Commercial Lines to lead and manage the operational functioning and development of the Commercial Lines teams. This position oversees the day-to-day functions of the departments by performing the duties described below.
Essential Duties and Responsibilities include the following:
Manages service employees and functions within the department
Directs employee workflow, workload and overall performance
Trains employees on duties, expectations, standards, policies and audits and reviews these areas regularly as set by standards; identifies/coordinates additional employee training as needed
Actively participates in onboarding and off-boarding processes of direct reports
Immediately and effectively addresses and resolves employee performance concerns utilizing regional human resources and operations resources as necessary
Answers client/employee questions in a timely manner and addresses problems
Conducts annual performance reviews for direct reports
Conducts or supervises audits of licensed staff in accordance with HUB Broker Operations Standards
Works with operational team leaders, accounting, human resources, and others to manage employees and implement regional projects and directives
Champions the creation and continuation of a culture of teamwork
Champions communication of goals, vision, and procedures developed by the leadership teams
Provides feedback to management and employees about service structure to improve performance and productivity
Creates and recommends new standards and any specialized processes or standards based on business needs
Assists in monitoring expenses and adherence to budget numbers for location or department
Manages the service of a book of business directly
Other duties as assigned
Required Experience :
5-10 years of experience in insurance account management
Strong experience leading and managing a staff of Account Executives, Account Managers, and Account Technicians highly desirable
Active Texas General Lines Agency Licenses: Property and Casualty required; Life, Accident, Health and HMO desired
Attainment of advanced professional designation highly desirable (e.g. AAI, ARM, CIC, CPCU)
Highly proficient in Microsoft Office
High level of experience in agency management systems; experience with Applied Epic a plus.
Seasoned in the realm of conflict resolution
Physical Demands :
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this Job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The associate is frequently required to sit. The associate must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment :
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. This position will require working in the Fort Worth office, will some flexibility of working remotely.
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.
Department Account Management & Service
Required Experience: 7-10 years of relevant experience
Required Travel: Negligible
Required Education: Bachelor's degree (4-year degree)
Valid through: 6/29/2021