Service Sales Manager

Atlas Copco   •  

Dallas, TX

Industry: Manufacturing


Less than 5 years

Posted 25 days ago

The role

Product Sales (80%) – Prospect, source, and maintain quality customers in assigned area. Achieve and exceed assigned sales goals by developing action plans and schedules to identify specific sales prospects, targets, and/or markets and to project number of contacts to be made. Manage, call on, and sell service products including service plans, fixed pricing repairs, overhauls, etc. to customers in assigned area. Follow up on new leads and referrals resulting from field activity and as referred by telemarketing activity. Follow up on inactive accounts. Establish rapport and maintain regular contact with existing and new customers (particularly key accounts). Respond promptly to customer inquiries. Introduce new products and service upgrades. Research solutions to customer problems. Study customer needs and coordinate prime equipment sales with Sales Managers. Support or develop any local distributors when they exist. Actively engage in planned prospecting activities geared at increasing the customer base, and continually increase your market share. Maintain customer base, sales activities, opportunities, quotations, and leads on a daily basis within customer managament system. Maintain the highest standards of customer service across a service environment.

Maintain a professional image at all times through personal actions and initiatives. Enhance division and Company reputation and brand image by consistently working to implement the Company’s core values of commitment, interaction, and innovation. Drive our principles of "First in mind, First in choice." Initiate discussion of terms and conditions.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees relevant to this mission.

Personal Development (10%) – Update job knowledge (for both products and sales/marketing strategies and skills) by participating in educational opportunities; reading professional publications; networking; and participating in professional organizations. Utilize the Business Portal and continually work towards personal growth.

Reporting (10%) – Prepare reports as assigned relative to activity, lost orders, closings, follow-up, and performance against budget. Prepare monthly reports and the expense report in a timely manner. Report on special developments, information, or feedback gathered through field activity, including recommendations for product, service, pricing changes and evaluation of competitive developments.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

Skills and experience

Three years of relevant industrial sales experience a must, preferably in the compressed air industry.

Four yeardegree in business or marketing or equivalent work experience.

Must be self-directed and have excellent organizational, interpersonal, verbal and written communication skills. Must have proven business analysis skills. Must be proficient in Microsoft Office, including Word and Excel. Travel required. Must have a valid driver’s license.