Service & Repair Operations Director
? Profit & Loss responsibility for ?Service and Repair Operations? and ?Enterprise Prize Mobile Operations?
? Establish and drive health, safety, and environmental policies and practices compliant to standards as well as driving a safe work environment.
? Establish budgets, long-range objectives and criteria for monitoring progress and measuring success.
? Work cross functionally to formulate strategies that satisfy the requirements of the business and customer/client needs
? Select, develop, and evaluate personnel to ensure the efficient operation of the function
? Participate in customer site visits, business review, prioritize development and issue escalation resolution.
? Manage business performance and evaluation of key performance indices, cost, productivity, and otherfinancial metrics
? Formulate and review service and repair short and long-range plans, goals, and objectives
? Develop in-sourced and out-sourced operations to ensure effective customer satisfaction while achieving business performance requirements
? Direct the development and implementation of activities to meet production goals, quality, and cost objectives
? Establish processes to support New Product Implementation as well as continuous improvement systems within the service and repair organization
? Plan and administer procedures and budget, and makes budgetary recommendations regarding and, at higher levels, controls capital expenditures and direct/indirect labor
? Participate in potential new acquisition due diligence and integrations of new business acquisitions.
Basic Candidate Qualifications:
? Bachelor's Degree in Electrical or Mechanical Engineering or a related field
? Minimum 10 years of Regional and/or Global operations management experience
? Minimum 10 years industry related experience managing customer/client support
Additional Candidate Qualifications:
? Experience managing technical call centers
? Experience as a site leader/plant manager
? Experience managing operations (shipping, receiving, repair, configuration, assembly).
? Manage budget, P&L and overall site operations
? Experience leading project managers
? Experience in managing customer relationships (especially IT relationships)