Service Now Architect

Trianz   •  

Herndon, VA

Industry: Business Services


8 - 10 years

Posted 296 days ago

This job is no longer available.

About Trianz

Trianz is a global professional services firm committed to enabling leaders to develop and execute operational strategies, leverage new business and technology paradigms, and achieve results expected by senior management in their organizations- predictably.


What We Stand For

Our clients are transforming their businesses, competitive strategies, product and service portfolios, customer-partner-employee interactions and their ecosystem as a whole. The cost of misses is not financial alone but a lost window of opportunity. So getting things right the first time is absolutely critical.


As a result, Trianz is focusing on three important themes in our engagement model with clients.

  • Crystallize business impact from a top management point of view
  • Help Clients achieve results from strategy-by making execution predictable through innovative execution techniques
  • Create a positive, enriching partnershipexperience in everything we do


Industries, Clients & Practices

Trianz works with clients across High Technology, Banking, Insurance, Manufacturing, Retail, Telecom, e-businesses and Public Services. Most clients are Fortune 1000 organizations and our relationships are sponsored by senior leadersin Enterprise Analytics Sales, Finance, Marketing, Human Resources, Operations and Information Technology. We partner with our clients to address the following key service areas:


  • Information Management, Master Data & Data Warehousing
  • Business Intelligence & Analytics
  • Big Data & Business Insights
  • Cloud Analytics


About this Role


  • Minimum of 7 years of experience configuring and enhancing all aspects of ServiceNow (Workflow, UI, client scripts, business rules, etc. utilizing out of the box functionality as much as possible and only customizing when necessary.
  • Provide leadership, mentorship and technical guidance to team members.
  • Applies innovative technology to business processes in order to develop new solutions and trouble shoot issues.
  • Implementation experience in Domain segregation
  • Consults with business analyst/project manager to develop appropriate technical solutions.
  • Advises on options, risk and impacts on business processes and technical architecture.
  • Establish standards and IT Hygiene within ServiceNow i.e. maintenance routines, development standards and code reviews.
  • Participate in all technical aspects of the ServiceNow program and solution delivery utilizing SCRUM(agile).
  • Demonstrated ability to influence including providing options with pros, cons and risks around all key technical decisions during the program delivery process.
  • Proven track record in architecting ServiceNow solutions and designing web-based solutions.
  • Working knowledge of Active Directory, LDAP and Single Sign-On (SSO) Integrations with ServiceNow.
  • Experience in custom build integrations with ServiceNow using MID Server, JDBC and ODBC.
  • Experience in defining SLA’s and OLA’s.
  • Experience with scripting & programming languages (JavaScript, Python Perl, Java UNIX shell scripts).
  • Experience in configuring/customizing Amazon and VMware ServiceNow cloud provisioning service catalog applications.
  • Experience in Orchestration and Mid Server probes.
  • Bi-directional integration experience with Atrium CMDB and Other monitoring tools.
  • ITIL v3 Foundation Certification.
  • Experience implementing systems using the Agile/Scrum methodology.
  • Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design.
  • Excellent verbal/written communication, problem solving ability, and time management skills.


Primary Skills:

  • Responsible for designing and configuring solutions in the ServiceNow tool and will be responsible for driving the overall implementation.
  • Design and develop projects involving ITSM, Service Catalog Management, Configuration Management and automation workflows using ServiceNow Orchestrator
    • Basic knowledge in ITOM applications
    • Basic knowledge in Project Portfolio Management, Demand Management, Resource Management and Timecard applications
  • Identify system deficiencies and recommends solutions continual service improvements
  • ServiceNow Modules, JavaScript, Web services, Rest APIs, ServiceNow APIs, ServiceNow Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes, Security Rules, Migration skills
  • Work with the client to understand current processes and implement new processes (Incident Management, Problem Management, Change Management, Asset Management, CMDB and other IT support and related processes)
  • Deep understanding of ITIL processes, including Incident Management, Problem Management, Configuration Management, Problem Management.
  • Event Management and ServiceNow Mapping.
  • Define processes involving ITSM Applications, Service Catalog Management, Configuration Management and automation workflows using ServiceNow Orchestrator
  • Review business requirements and convert them into technical requirements
  • Finalize deployment architecture and solution design
  • Conduct interviews with application owners to finalize requirements
  • Coordinate with implementation team and provide clarity on requirements
  • Assist Implementation Engineers during Code migration and documentation