Service Manager

United Technologies   •  

Wallingford, CT

Industry: Transportation

  •  

5 - 7 years

Posted 55 days ago


The ideal candidate should have a strong understanding of the commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety.

RESPONSIBILITIES:

  • Forecast, monitor and document financial performance against plan
  • Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities.
  • Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
  • Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
  • Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency and training requirements
  • Resolve warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the company
  • Review work orders, invoices and time reports for accuracy and to ensure efficient management of accounts receivable

*Education / Certifications

  • Bachelor's degree in Business Management, Engineering preferred

*Experience/Qualifications

  • 6-10 years of commercial service management work experience
  • Working knowledge and understanding of commercial HVAC systems
  • Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions
  • Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP-SAP, and other business applications

Job ID 01274828