5-7 years of experience managing a luxury automotive service department
Demonstrated leadership ability in a customer-centric environment
Strong communication and multi-tasking skills
Deep understanding of automotive service practices
Commitment to top-tier customer service and improvement
Clean driver's license required
Familiarity with service management software, especially Reynolds & Reynolds is a plus
Responsibilities
Oversee daily operations of the service department for smooth workflows
Lead and mentor a team of service advisors and technicians
Implement initiatives to boost customer satisfaction in a luxury setting
Manage the department budget to ensure profitability and service excellence
Collaborate with other dealership departments for operational efficiency
Uphold Mercedes-Benz standards and procedures to maintain brand integrity
Analyze department metrics to drive continuous improvement
Manage scheduling to reduce customer wait times and optimize resources
Benefits
Comprehensive health benefits including medical, dental, and vision insurance
401(k) plan with company match to support financial future
Professional development and advancement opportunities within the Mercedes-Benz network
Exclusive employee discounts on vehicle purchases and servicing
A supportive work culture that emphasizes integrity and teamwork
Full Job Description
Service Manager
Responsibilities
Oversee and manage the day-to-day operations of the service department, ensuring all workflows run smoothly and efficiently.
Lead, mentor, and inspire a team of service advisors and technicians by setting clear performance expectations and providing ongoing coaching and development opportunities.
Implement customer service initiatives to enhance customer satisfaction, loyalty, and retention within a luxury brand environment.
Plan, monitor, and control the department's budget and expenditures, ensuring profitability while maintaining top-tier service standards.
Collaborate closely with parts, sales, and other dealership departments to streamline communication and optimize overall operational workflow.
Maintain strict compliance with Mercedes-Benz corporate standards, policies, and procedures to uphold brand reputation and operational consistency.
Regularly analyze service department metrics, such as productivity, efficiency, and customer feedback, and develop data-driven strategies for continuous improvement.
Manage service scheduling and workflow to minimize customer wait times and maximize resource utilization.
Address and resolve escalated customer concerns with professionalism and a solutions-oriented approach.
Requirements
Proven track record of successfully managing a service department, preferably within luxury automotive brands such as Mercedes-Benz, BMW, Audi, or Lexus.
Exceptional leadership skills with the ability to motivate and manage a diverse team in a fast-paced, customer-focused environment.
Strong communication and organizational abilities to handle multiple tasks and priorities simultaneously.
Deep knowledge and understanding of automotive service industry standards, practices, and technologies.
Demonstrated commitment to delivering outstanding customer service and fostering a culture of continuous improvement.
Valid driver's license with a clean driving record.
Proficient with service department management software and familiarity with Mercedes-Benz service protocols is a plus.
Ability to analyze financial statements, budgets, and service metrics to make informed business decisions.
Reynolds & Reynolds DMS experience is a plus.
Benefits
Competitive compensation package tailored to industry standards (specific details to be discussed during the hiring process).
Comprehensive health benefits including medical, dental, and vision insurance to support your well-being.
401(k) retirement plan with an attractive company match to help you plan for your future.
Robust professional development programs and opportunities for career advancement within the Mercedes-Benz network.
Exclusive employee discounts on vehicles, parts, and service offerings, enhancing your luxury brand experience.
A supportive work environment that values integrity, quality, and teamwork.
