Service Manager

PWC   •  

Tampa, FL

Industry: Legal & Accounting

  •  

5 - 7 years

Posted 34 days ago

Responsibilities

As a Manager, you'll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

  • Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above
  • Be involved in the financial management of clients
  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients
  • Contribute to the development of your own and team's technical acumen
  • Develop strategies to solve complex technical challenges
  • Assist in the management and delivering of large projects
  • Train, coach, and supervise staff
  • Keep up to date with local and national business and economic issues
  • Continue to develop internal relationships and your PwC brand


Job Requirements and Preferences :


Basic Qualifications :


Minimum Degree Required :

High School Diploma


Minimum Years of Experience :

4 year(s) of progressive roles managing IT incident and service management, delivery, and execution using Agile methodology.


Required Knowledge and Skills :

Knowledge and experience in the management of delivery, incident, and service of technology solutions using agile methods and both onshore and offshore providers.

Preferred Qualifications :


Degree Preferred :

Bachelor Degree


Preferred Fields of Study :

Information Technology, Computer Systems Analysis, Management Information Systems


Certification(s) Preferred :

ITIL Certification and/or PMP

Preferred Knowledge/Skills :

Demonstrates extensive abilities and/or a proven record of success as a team leader in planning and execution of projects to deliver technology solutions including the following areas:

-Agile methods (Scrum, etc.) and establishing optimal flow (Kanban, etc.);

-Microsoft based technologies including ASP.NET,C#, SQL Server, SSRS, etc.;

-Development of new business capabilities using technology;

-Cloud-based implementations and upgrades;

-Continuous Integration and DevOps;

-Traditional Waterfall/Iterative methods (RUP, etc.);

-IT Service Management industry leading practices (ITIL);

-SDLC Methodology;

-Operations Control Quality and Process Improvement Systems (ISO 9000, SEI CMM, Six Sigma);

-Technical security standards such as ISO 27001;

- Utilizing service management/ticketing/queuing tools (such as ServiceNow) to track incidents and resolutions;

-Financial management; and,

-Team and resource management including formal coaching.


Demonstrates extensive abilities and/or a proven record of success as a team leader in guiding application development and delivery/service teams in the following areas:

-Managing development projects and all technical operational aspects for a specific business area's applications;

-Managing a portfolio of development and operations teams along with managing the technical support for the business applications;

-Managing delivery of services and financial cost recovery for specific business sponsors;

-Managing Service Level Agreements (SLA) with external and internal resources and quality/acceptance of deliverables including customer relations, problem management, vendor management and financial management of the service they represent;

-Operating with some independent authority and good judgement to resolve technical issues that pertain to the business applications under their area of responsibility;

-Maintaining continuity of technical knowledge that is significant to the successful operation of a particular business area;

-Managing teams in a rapidly changing environment including performance management, coaching for development, and resource assignment;

- Building relationships with business stakeholders throughout the organization to influence them to take action to drive progress;

-Contributing to and/or facilitating security reviews, release management, capacity planning, infrastructure change scheduling, etc.; and,

-Coaching technical team members to increase business acumen including the ability to effectively communicate.