Service Manager in Willowbrook, IL

$80K - $100K(Ladders Estimates)

G4S Technology   •  

Willowbrook, IL 60527

Industry: Legal & Accounting

  •  

5 - 7 years

Posted 34 days ago

This job is no longer available.

ROLE RESPONSIBILITY:

  • Monitor daily service calls (utilizing current business systems implemented) to ensure customers are receiving prompt response and call resolution. Goal is to provide world class service to our customers.
  • Monitor technician performance and drive efficient utilization.
  • Monitor technician expenses and costs associated with service contract fulfillment to ensure maximum profitability.
  • Create and monitor technician development/training plan. Ensure we are attracting, developing and retaining top level technicians.
  • Interface with customers to ensure performance exceeds expectation and to make sure customers changing needs are being met.
  • Assist with service billing and service support contract questions/issues.
  • Ensure all technicians have completed and comply with all corporate safety programs.
  • Assist with the hiring and on-boarding of new technicians.
  • Meet with technicians regularly to ensure they are being kept up to date on corporate initiatives, news, goals and activities.
  • Ensure quality service is being delivered constantly and consistently at the most reasonable cost possible.


THE IDEAL CANDIDATE:

  • 5+ years of supervisory experience in security service or related field.
  • Associates degree in electronics, business, engineering or related field.
  • Strong leadership, customer service and team building skills.
  • Proficient with MS Office and strong desktop PC skills.
  • Excellent verbal and written communication skills.
  • Strong understanding of business finances.


Valid Through: 2019-10-10