Additional responsibilities will include daily monitoring of our core service elements for exceptions, following appropriate escalation procedures, and thoroughly documenting incident progress and resolution details in our ticketing system. Will also be key in communicating outages and maintenance notifications to our customers. This role will also contribute to documentation and other shared knowledge.
We are looking for candidates who enjoy working directly with internal and external customers and solving their problems, and who possess excellent troubleshooting, fault-isolation and analytical skills. Our ideal candidate is passionate about customer support and service quality, and enjoys multi-tasking in a fast paced, team environment. He or she enjoys working with the latest networking technologies, and is always looking for ways to personally contribute to overall process improvement.
This position interfaces directly with our commercial customers and with various internal groups, including Network and Service Operations Engineers, and program management. Strong interpersonal skills, including the ability to communicate with both technical and non-technical audiences is highly desired.
This position may be located in the following office locations: Denver, Duluth (Atlanta), Tempe or College Station.To learn more about this site and other office locations, please click here!
AA/AS or equivalentexperience
Years of experience:
Up to 10%