Service Line Director, Oncology at Hartford HealthCare in Hartford, CT

Every day, over 30,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network.

Hartford HealthCare Medical Group is one of the largest medical practices in New England with over 100 locations throughout Connecticut and Rhode Island and over 600 physicians and advanced practitioners. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties.

Position Summary:

The Service Line Director of Oncology shall provide operational leadership, management and execution of the strategic vision that is necessary to ensure consistency across the oncology programs of breast surgery, thoracic surgery, surgical oncology, neurological oncology, melanoma and medical oncology. The Director will participate in the development and setting of strategic direction to appropriately integrate short-term and long-term goals for both “start-up” and current programs while driving continuous improvements in such a way as to ensure superior customer service and patient care in a highly efficient and cost effective environment.

The Director will work closely with the Cancer Institute which is a certified member of the Memorial Sloan Kettering (MSK) Cancer Alliance. Because of this alliance, HHC is better positioned to provide state-of-the-art, evidence-based cancer care to improve the lives of cancer patients. Together, the Hartford Healthcare Cancer Institute and Memorial Sloan Kettering are staying ahead of cancer.

Key Accountabilities:

Builds a committed high performance team across multi-disciplinary roles for the service line by incorporating evidence based practice and nurturing commitment to common vision and shared values.

Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments through problem resolution within and across the service line, finding solutions to obstacles.

Creates, implements and drives improvement efforts through effective staff involvement in the service line, project management and communication through LEAN methodologies and H3W initiatives. Facilitates development of improvements through integration and standardization of operations across the program(s).

Participates in development and implementation of policies and procedures that directly impact patient care and achieve established operating metrics and increase profitability. Structures business disciplines to facilitate quick and informed decisions, and ensures accountability for execution.

Provides leadership, coaching and mentoring through the articulation of performance enhancement accountabilities. Develops and communicates clear performance expectations, monitors work, and challenges individuals to achieve their potential.

Ensures superior customer service by providing senior level guidance and support in development and management of customer, employee and physician relationships within the service-line. Continuously measures patient satisfaction and makes improvements where appropriate and promotes great patient experience.

Drives the development and execution of short and long term business plans and corresponding budgets by collaborating with physician leaders and administration in strategic planning and marketing for practices. Executes business plans by assigning accountability to appropriate staff and/or physicians, monitoring progress, making appropriate adjustments and finding solutions to obstacles.

Participates in the execution of the Cancer Institute’s strategic plan to appropriately integrate short-term and long-term goals in accordance with policies and procedures of HHCMG and the Cancer Institute.

Maximizes and leverages resources, collaboration and efficiency, and communicates in a manner that fosters understanding, commitment and results. Serve as a member of the various council/governance structures as deemed appropriate.

Qualifications

Bachelor's Degree in business or healthcare administration or related field is required. Additional advanced clinical or business credentials preferred. Master's degree highly desirable

Ten years plus practice management experience with expertise in operational aspects of specialty care

Strong experience as a leader and developer of high performing teams and employees

Strong operational leadership skills, including experience providing business leadership to physicians

Fiscal understanding of physician practice revenue and reimbursement cycle

Exceptional interpersonal and relationship-building skills

Experience developing and using metrics to measure performance of teams, processes, and services

Strong financial analysis skills and strategic planning. Solid understanding of operational impact on profit and loss and experience creating and managing a budget

Knowledge of regulatory compliance issues

Strong human resource management skills

Strong problem solving and decision making skills

Solid change management skills