Service Engineer I / II - Virtualization ( OVM )

Salary depends on experience
Posted on 10/16/17
Cedar Rapids, IA
Less than 5 years experience
Telecommunications.
Salary depends on experience
Posted on 10/16/17

More information about this job

Overview

Want to be part of a customer focused, high performance, high integrity team of technology professionals?  At OneNeck IT Solutions we deliver world class IT solutions 365/24/7.  We’re in search of dynamic individuals that are passionate about technology and providing best-in-class customer service.  Our managed services engagements allow our employees to have access to a variety of technologies and environments, broadening your skillset while preparing you for future growth. 

 

OneNeck IT Solutions LLC employs nearly 550 people throughout the U.S. The company offers hybrid IT solutions including cloud and hosting solutions, managed services, ERP application management, professional services, IT hardware and top-tier data centers in Arizona, Colorado, Iowa, Minnesota, Oregon and Wisconsin. OneNeck's team of technology professionals manage secure, world-class, hybrid IT infrastructures and applications for thousands of businesses around the globe. 

 

The Service Engineer I/II – Virtualization (OVM) will be responsible for maintaining current virtualization services, primarily OVM. This role will primarily be responsible for working with a team that is responsible for leading and implementing server, application and databasevirtualization solutions based on all virtualization platforms. Responsibilities for this role include working on a wide variety of virtualization activities; capacity and utilizationreporting, server provisioning, server/storage updates. In addition, this role will also be responsible for maintaining a high level of service in the current virtual environments by providing technical support. Otherresponsibilities include working on issues as they are received through our ticketing and monitoring systems, as well as working with our customers on support calls.

 

This role will be expected to work across many departments and teams in support of delivering services to OneNeck clients; breaking down any barriers to ensure effectiveness and efficiency. The Service Engineer I/II – Virtualization (OVM) continuously develops work instructions to ensure technical activities are conducted in a controlled and repeatable manner. This position develops technical plans, conducts technical reviews, and executes upon plans in support of incident, change, and problem management efforts. This role will be called upon as a subject matter expert across many departments and teams.

 

**Please note:  We can hire this position as a Service Engineer I - Virtualization or Service Engineer II - Virtualization. Requirements for each position are listed in the qualifications section. We will assess applicants based on skills set and years of relevant experiences.**

Responsibilities

  • Be an escalation point for issues and requests that cannot be serviced by other groups, working issue to resolution, improving upon process, procedure, and knowledge to reduce future escalations.
  • Be a member of project teams in the planning and delivery of activities to support on-time and on-budget completion.
  • Conduct technical peer reviews of change plans and activities; providing recommendations, guidance, and authorization as appropriate.
  • Continually develop and enhance technical operating procedures and documentation to improve upon efficiency and effectiveness of operations.
  • Continuously identify and own problems and/or opportunities for improvement; working toward developing and deploying temporary and permanent fixes.
  • Periodically construct and facilitate training with other groups in support of increasing capabilities, efficiencies, and effectiveness.

Qualifications

Required Qualifications

Service Engineer I - Virtualization 

  • Bachelor’s degree (or higher)  4+ years of professional experience.
  • 3+ years of experience in OVM/Xen server based virtualization technologies in a diverse operating environment.
  • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations. 

Service Engineer II - Virtualization 

  • Bachelor’s degree (or higher)  4+ years of professional experience.
  • 5+ years of experience in OVM/Xen server based virtualization technologies in a diverse operating environment.
  • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations. 

Other Qualifications

  • VCP certification preferred.
  • ITIL V3 foundation certification preferred.
  • Sound judgment and decision making skills.
  • Advanced analytical, statistical, and problem solving skills.
  • Strong commitment to customer satisfaction and quality.
  • Results and execution oriented, self-motivated requiring minimal supervision.
  • Advanced communication skills regarding project teams and management.
  • Proficient with all Microsoft Office applications

2017-11624

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