Service Desk Technician

  •  

Melbourne, FL

Industry: Technology

  •  

Not Specified years

Posted 165 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for Service Desk Technician  for our client in Melbourne, FL

Job Title: ??Service Desk Technician

Job Location: Melbourne, FL

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • We are looking for a customer service oriented IT Technician to provide technical support to our internal and external users in an efficient and accurate manner.  
  • You represent the organization and your goal is to make sure the customer experience and solutions are maintained to the standards set by the organization 

Job Responsibilities:

  • Provides Service Desk Services that meet or exceeds the initiatives identified 
  • Supports incoming calls for approximately 23,000 internal employees to meet Service Level Goals
  • Ability to work in fast paced environments and adapt quickly to changing situations
  • Flexibility and able to work after hours (Shifts 2 or 3) Weekends and Holidays
  • Commitment to maintaining the highest standard of customer service is essential with outstanding oral and written communication
  • Strong problem-solving and trouble-shooting skills
  • Follow Standard Operating Procedures
  • Maintains Internal support documentation and Website content
  • Identify and escalate situations requiring urgent attention
  • Respond to requests for technical assistance via Phone, Email or Chat
  • Diagnose and resolve technical hardware and software issues
  • Log all Service Desk Interactions via Service Management System
  • Follow up with customers to ensure issue has been resolved
  • Participates on project initiatives
  • Support training of new team members and provide on-going training.
  • Support Disaster Recovery Plan