Service Desk Technician


Melbourne, FL

Not Specified years

Posted 171 days ago

  by    Cynet Sytems

We are looking for Service Desk Technician  for our client in Melbourne, FL

Job Title: ??Service Desk Technician

Job Location: Melbourne, FL

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • We are looking for a customer service oriented IT Technician to provide technical support to our internal and external users in an efficient and accurate manner.  
  • You represent the organization and your goal is to make sure the customer experience and solutions are maintained to the standards set by the organization 

Job Responsibilities:

  • Provides Service Desk Services that meet or exceeds the initiatives identified 
  • Supports incoming calls for approximately 23,000 internal employees to meet Service Level Goals
  • Ability to work in fast paced environments and adapt quickly to changing situations
  • Flexibility and able to work after hours (Shifts 2 or 3) Weekends and Holidays
  • Commitment to maintaining the highest standard of customer service is essential with outstanding oral and written communication
  • Strong problem-solving and trouble-shooting skills
  • Follow Standard Operating Procedures
  • Maintains Internal support documentation and Website content
  • Identify and escalate situations requiring urgent attention
  • Respond to requests for technical assistance via Phone, Email or Chat
  • Diagnose and resolve technical hardware and software issues
  • Log all Service Desk Interactions via Service Management System
  • Follow up with customers to ensure issue has been resolved
  • Participates on project initiatives
  • Support training of new team members and provide on-going training.
  • Support Disaster Recovery Plan