Service Desk Analyst

Posted on 07/03/18 by Bhanu Pandey
Apparel & Footwear
Posted on 07/03/18 Bhanu Pandey

Job Title: Service Desk Analyst\Customer Service

Location: Topeka, KS 66607

Duration: 18 Months

Type of Hire: Contract to Hire

Interview Mode: Telephonic/Skype/Face to Face for Local Consultant.

Job Description:

  • Responsible for answering calls and responding to store-self-service tickets from store associates.
  • Answers emails from retail customers and resolves customer complaints.
  • Improving customer service at the Service Desk.
  • Handling customer calls on daily basis.
  • Good knowledge or experience in working with Microsoft Outlook, Microsoft Word and Microsoft Excel.
  • Providing customer support for stores worldwide.
  • Utilised remote access for technical troubleshooting of network and equipment issues.
  • We prefer someone having experience of at least 2+ year.
  • Must be ready to join this 100% onsite project (no remote option available for this role).
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