Service Desk Analyst, Global IT

Confidential Company  •  Sturtevant, WI

Less than 5 years experience  •  Information Services

$80K - $100K
Posted on 09/29/17 by Kevin Meyers
Confidential Company
Sturtevant, WI
Less than 5 years experience
Information Services
$80K - $100K
Posted on 09/29/17 Kevin Meyers

Service Desk Analyst, Global IT - WI #3850

        

Relocation              No

 

Location                 Sturtevant Wisconsin

 

Company is looking for an experienced Service Desk Analyst, Global IT - in their Sturtevant, WI office

 

Job Summary

 

Provides technical assistance, support, and advice to onsite and offsite end users for hardware, software, and server systems.

 

Duties & Responsibilities

*          Provide Level 1 and 2 technical assistance, advice and support to our onsite and offsite end-users.

*          Creates and update our incident records with accurate and timely records of work performed, and resolution details.

*          Resolve issues related to the use of hardware and software for our end-users on multiple sites.

*          Assist in an efficient IT operations and troubleshooting of our virtualized server infrastructure. Spanning VMware 6.0 and above, Windows2008R2 and above.

*          Maintaining and updating our Active Directory details from users and computers perspective.

*          Maintain and contribute to our Global IT knowledge base

*          Be a proactive part of our international Group IT Service Desk.  

*          Other duties/projects as assigned.

 

Education

*          High school diploma is required.

*          Associates degree in Informational Technologies - a plus

 

Experience

*          Minimum three years of previous IT experiencepreferred.

*          Scripting and Power shell experience is a Plus.

*          Proven broad spectrum of IT experiencerequired.

*          Application awareness (ability to absorb new program knowledge quickly).

*          WMware, VDI knowledge is a Plus. 

 

Technical Skill

*          Current MCP, MCSA, MSCE or equal.

*          ITIL v3 certified

*          Microsoft O365

 

 

Bottom line requirements we need notes on with candidate submittal:

 

1. High school diploma required. Associate's degree or higher in Informational Technologies is a plus.

2. 3+ years of previous IT experience preferred.

3. Current MCP, MCSA, MSCE or equal.

4. ITIL v3 certified.

 

5. Scripting and Power shell experience is a Plus.

6. WMware, VDI knowledge is a Plus. 

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