Service Desk Analyst

Cynet Systems   •  

Dallas, TX

Industry: Technology


Not Specified years

Posted 32 days ago

  by    Cynet Sytems

We are looking for Service Desk Analyst for our client in Dallas, TX

Job Title: Service Desk Analyst

Job Location: Dallas, TX

Job Type: Contract 12 Months

"US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time."

Job Description:

  • Service Desk AnalyWindows XP client related issues.
  • Lotus Notes Client, how to configure the client & all level of trouble shooting.
  • MS office (Word, Excel, Powerpoint), repair, installation & trouble shooting.
  • Networking Concepts, TCP/IP, Lan, Wan,
  • VPN, IPass & Wireless application support.
  • Antivirus Software's
  • Basic knowledge of Hardware related issues.
  • Ready to work only in 24*7
  • Remote tools
  • Good Communication skills.
  • Should Read/Write/Speak English language.
  • Having good understanding about DCOPS monitoring and L1 functions
  • Basic knowledge on hardware side in servers, clients and network devices.
  • Knowledge on Windows operating system, Basic understanding about Backup
  • Basic Knowledge on MSPatching and patching process
  • Should have basic troubleshooting and problem determination skills
  • Exposure to IT Infrastructure Monitoring tool and ticketing tool
  • Monitoring CA Spectrum for Network alerts, Sever related alerts.
  • Monitoring Backup job's and Tape management activity for.
  • Monitoring Nagios for applications related alerts.
  • Monitoring SCOM for windows, SQL and exchange alerts
  • Monitoring DB Insight for database related alerts.
  • Network Operations Center team handles link down, bandwidth utilization, wan link down, bad link detected alerts.
  • CA ehealth check is to check the status of network devices and used for report generation.
  • CA Service Delivery Manager is the ticketing tool.
  • Problem Management for Link Down