Service Desk Analyst

  •  

Cary, NC

Industry: Technology

  •  

Not Specified years

Posted 160 days ago

  by    Cynet Sytems

This job is no longer available.

We are looking for Service Desk Analyst for our client in Cary, NC

Job Title: Service Desk Analyst

Job Location: Cary, NC

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:

  • Exceptional communication and customer handling skills
  • Experienceworking with ticketing system.
  • Strong analytical skills and quality conscious
  • Should work in 24/7 rotational shift timing
  • Should resolve technical problem (over a phone/Chat or remote systems support)
  • Basic Understanding of Windows XP/Win 7.
  • Basic Understanding of Email configuration and support on MS office tools.
  • VPNtroubleshooting and Incident Management.
  • Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)
  • Basic Understanding of Network Concepts
  • Basic Understanding of AD
  • Basic Understanding of troubleshooting Mobile Devices
  • Independently resolve tickets within SLA Adheres to standard operating procedures / work
  • instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update work logs
  • Update the knowledge base
  • Technically upgrade across versions of environment when required
  • Adhere to organization policies and procedures