We are looking for Service Desk Analyst for our client in Cary, NC
Job Title: Service Desk Analyst
Job Location: Cary, NC
Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire
?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?
- Exceptional communication and customer handling skills
- Experienceworking with ticketing system.
- Strong analytical skills and quality conscious
- Should work in 24/7 rotational shift timing
- Should resolve technical problem (over a phone/Chat or remote systems support)
- Basic Understanding of Windows XP/Win 7.
- Basic Understanding of Email configuration and support on MS office tools.
- VPNtroubleshooting and Incident Management.
- Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)
- Basic Understanding of Network Concepts
- Basic Understanding of AD
- Basic Understanding of troubleshooting Mobile Devices
- Independently resolve tickets within SLA Adheres to standard operating procedures / work
- Follow the escalation process
- Follow the shift hand-over process
- Update work logs
- Update the knowledge base
- Technically upgrade across versions of environment when required
- Adhere to organization policies and procedures