Service Desk Analyst

Confidential Company  •  Cary, NC
Salary depends on experience
Posted on 06/15/18 by Cynet Sytems
Confidential Company
Cary, NC
Salary depends on experience
Posted on 06/15/18 Cynet Sytems

We are looking for Service Desk Analyst for our client in Cary, NC

Job Title: Service Desk Analyst

Job Location: Cary, NC

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.? 

Job Description:

  • Exceptional communication and customer handling skills
  • Experienceworking with ticketing system.
  • Strong analytical skills and quality conscious
  • Should work in 24/7 rotational shift timing
  • Should resolve technical problem (over a phone/Chat or remote systems support)
  • Basic Understanding of Windows XP/Win 7.
  • Basic Understanding of Email configuration and support on MS office tools.
  • VPNtroubleshooting and Incident Management.
  • Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)
  • Basic Understanding of Network Concepts
  • Basic Understanding of AD
  • Basic Understanding of troubleshooting Mobile Devices
  • Independently resolve tickets within SLA Adheres to standard operating procedures / work
  • instructions
  • Follow the escalation process
  • Follow the shift hand-over process
  • Update work logs
  • Update the knowledge base
  • Technically upgrade across versions of environment when required
  • Adhere to organization policies and procedures

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