Service Delivery Manager

Amdocs Limited   •  

Seattle, WA

Industry: Accounting, Finance & Insurance

  •  

15+ years

Posted 43 days ago

This job is no longer available.

In one sentence

Responsible and accountable for services to account operations including coordinated management of multiple related projects/accounts aimed at achieving strategic business and organizational objectives with high quality.

What will your job look like?

  • You will be accountable & responsible for introducing account-centricity for running smooth operations around scope, time, cost, quality, change, communication, risk and crisis management, and integration.
  • You will manage the overall operations program scope and maintain its continuous alignment with strategic business objectives; set program plan and make recommendations to modify it when necessary, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals.
  • You will define projects/programs; assign managers to initiate and manage the performance of production operations; integrate and oversee multiple related projects.
  • You will ensure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.
  • You will ensure effective and engaged program team by providing ongoing guidance and mentorship, to ensure attainment of full program objectives.
  • You will build credibility and relationships, and maintain communication with stakeholders at multiple levels, including those external to the organization.
  • You will secure budget and timeline; determine and coordinate the sharing of resources among the constituent projects/program to the overall benefit of the program.
  • You will lead and facilitate periodic status and risk discussions with program stakeholders; evaluate and discuss program results and lessons learned throughout the program lifecycle.
  • You will manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
  • You will lead to resolve customer escalations with respect to smooth operations.
  • You will ensure that SLAs are met and deliverables are provided on time with high quality and within budget; drive lessons learned and get wells.
  • You will be responsible for change management, release management, version management, and deployment management type of activities.

All you need is...

  • Bachelor's/B.Sc. degree, or higher degree with 15+ years of experience
  • Preferably 4+ years of successfully managing projects in the relevant domain with significant scope, part of a program.
  • Experience and business knowledge in several key domains relevant to the program.
  • Account management and project management experience is an added advantage.
  • Experience in working in a global, matrix environment.
  • Project management certification

Why you will love this job:

  • You will be responsible & accountable for multiple related projects/accounts aimed at achieving strategic business and organizational objectives with high quality. These programs contain complex activities that may span different functions, organizations, geographic regions, and cultures.
  • You will ensure alignment of all projects/programs under his/her supervision to standards and program management methodology, including compliance with relevant regulations.
  • You will manage special projects such as efficiency programs and cost improvement programs through planned activities across multiple business lines.
  • You will lead to resolve customer escalations with respect to smooth operations.

Job ID: 71366