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Service Delivery Manager in Minneapolis, MN



$150K - $200K*


Technical Project Management


11 - 15 years

Job Description

The Service Delivery Manager is a customer-facing advisory position responsible for maintaining strong customer relationships and ensuring excellence in our delivery of managed services to maintain satisfaction with our key clients. Managed Services supports server, database, network, and storage systems in enterprise datacenters. In this role, you will be responsible for tracking service level, addressing reliability issues, advising customers through strategic planning.

Key Responsibilities

  • Establish and maintain strong relationships, managing the account relationship and represent OST to the client.
  • Definition of service level agreements (SLAs) in relation to contracted services, ensuring the SLAs are achieved; service quality and client expectations are met or exceeded as well as profitable
  • Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed
  • Manage the accoun
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Valid through: 2020-4-3

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