Service Delivery Manager, Collections

Sutherland Global Services   •  

Houston, TX

Industry: Technical Services

  •  

5 - 7 years

Posted 55 days ago

  by    Ajaay Kiran

Sutherland is seeking a goal-oriented and strategic-thinking person to join us as Service Delivery Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Service Delivery Managers in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations

Ensure success: Coordinate with the implementation team for new account roll-outs

Build the company: Seek, develop, and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions

Manage the workforce: Project and oversee staffing

Define Sutherland's reputation: Effectively deal with client complaints and issues

Qualifications

Our most successful candidates will have:

  • Bachelor's degree
  • Collections Management Experience - 5-7 years minimum
  • Customer service experience; managerial experience
  • Proficiency in CRM systems
  • Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
  • Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
  • Ability to be customer-oriented in managing communications and issues
  • Persuasiveness in communicating and presenting the scope of Sutherland's products to industry prospects
  • Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Salary

$120K - $140K