Sutherland is seeking a goal-oriented and strategic-thinking person to join us as Service Delivery Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Service Delivery Managers in this role get to:
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Ensure success: Coordinate with the implementation team for new account roll-outs
Build the company: Seek, develop, and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions
Manage the workforce: Project and oversee staffing
Define Sutherland's reputation: Effectively deal with client complaints and issues
Our most successful candidates will have: