Service Delivery Analyst - 1

Confidential Company  •  Norwood, MA

Less than 5 years experience  •  Misc. Healthcare

Salary depends on experience
Posted on 08/09/17 by Kevin Meyers
Confidential Company
Norwood, MA
Less than 5 years experience
Misc. Healthcare
Salary depends on experience
Posted on 08/09/17 Kevin Meyers

Service Delivery Analyst - 1

Norwood, MA  02062

RESPONSIBILITIES

Manage administrative and case management issues as well as data processing

•Interprets requirements documents and then facilitates ad hoc custom reporting request from clients, carriers and internal partners on a daily basis. 

•Utilizes internal technical tools to manipulate and present data that meets custom specifications; defines data fields, imports data, design screens and create queries and reports.

•Tests and analyzes system configuration against requirement documents during implementation and ongoing administration.

Strong teamwork skills combined with the ability to work independently with minimal supervision.
Strong self-starter, fast learner, quality conscious, committed to deadlines

Good analytical skills

Strong oral and written communication skills

Ability to prioritize and manage multiple projects simultaneously

3+ years industry experience in Healthcare administration


Meets with clients and other internal/external teams to define project scope and objectives, prepares work plans documenting projects requirements and reviews with client(s).
Uses internal technical tools to manipulate and present data that meets custom specifications; defines data fields, imports data, designs screens and creates queries and reports from clients, carriers and internal partners on a daily basis.  
Use our sophisticated database of tools to set up clients healthcare  and group benefits database; define fields, import data, design screens, and create queries and reports
Manages project schedules to ensure timelines and deliverables are met; notifies Team Leader/Manager or client if timelines are in jeopardy

Required Knowledge, Skills, and Abilities:

1. BA/BS preferred

2. Experience in specific domains of HR administration (Benefits, Pension Plans and Healthcare & Group Benefits) is preferred

3. Proficient with Microsoft Access, Excel and Word

4. Experience with prior software implementation and training desired

5. Additional CEBS coursework preferred

6. 3+ years industry experience in Healthcare administration

7. Experience in specific domains of HR administration (Benefits, Pension Plans and Healthcare & Group Benefits) is preferred

8. How would you rate your excel skills?

9. What functions do you typically use in Excel?

10. How would you rate yourself with SQL?

11. Do you have an analytical background?

12. What is the candidate expected base salary?

13. What is the candidate current location?

14. Must be a US Citizen or Green Card holder?    

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