Hamilton Company is looking for a Service Coordinator who will assist in the coordination of work efforts within the Robotics Service Department.
- Coordinate and schedule various service requests
- Take incoming calls through the Service Hotline and route them in the appropriate direction and/or dispatch to the appropriate Service Engineer
- Create service quotations for various types of service
- Assist Field Service Engineers to maintain individual part inventories
- Ensure department compliance with ISO requirements, including maintenance of documentation, review of policies and handing periodic inspections.
- Process completed service calls which includes detailed data entry, invoicing and checking for proper documentation
- Work closely with Field Service Engineers and the Shipping department to create and ship parts to the field
- Provide assistance with maintaining the Custome