Service Center Coordinator

$80K - $90K
Posted on 10/05/17 by Nikki Wiggins
Fort Mcmurray, AB
Energy / Utilities
$80K - $90K
Posted on 10/05/17 Nikki Wiggins

Aggreko is a global leader in providing temporary power generation, temperature control and oil-free compressed air systems. Founded in 1962, Aggreko prides itself in inspiring confidence to its customers through equipment, services, relationships and the knowledge that always gets the job done.


We are seeking a highly motivated and skilled Service Center Coordinator in Ft. McMurray, AB. The Service Center Coordinator is the responsible Local Service Center Leader. This role is responsible for coordinating all activities within their assigned service centers, delivering positive operational performance results and leading & coordinating the operations teams, primarily made up of technicians. The role has direct responsibility for Customer service delivery and the coordination and facilitation of core operations activities in the service centers.


Key Responsibilities



  • Acts as Local HSE Representative responsible for driving safety performance and accountability
  • Ensures that facilities and work areas are safe, clean and fully operational
  • Conducts daily toolbox & Safety meetings
  • Rigorously adheres to safety practices and quality standards 


Personnel Management

  • Core responsibility for Service execution delivery resulting in enhanced customer service levels
  • Directly responsible for techniciansupervision and deployment through planning and scheduling
  • Enforces standards, executes objectives and holds team accountable for performance
  • Ensures optimal team performance and capability by providing day-to-day leadership, coaching, development and corrective action
  • Provides appropriate, relevant & timely input & recommendations for personnel decisions (hiring, termination, promotion, performance management, salary administration) to Regional Operations Leader
  • Provides guidance to the Service Center Manager for local staffing levels in accordance with optimum shop and field technician deployment guidelines
  • Reviews and approves Daily Timesheets, challenging and ensuring effective and efficient use of labor
  • Coordinates contract labor associated with shop support and/or job execution


Fleet Management

  • Ensures the timely maintenance, availability and reliability of fleet for deployment
  • Ensures accuracy of Fleet Readiness, Utilization, inventory, and other related information
  • Schedules and coordinates the appropriate and timely deployment of fleet and staff
  • Executes National Logistics and other areas Equipment Transfer requests and ensure equipment deployed is ‘green carded’ and fully functional at time of deployment
  • Responsible for Fleet test and turn
  • Manages Fleet repairs and driving improvements related to fleet quality and reliability
  • Ensures completion of PM servicing & oil sampling
  • Drives Retrofit completions
  • Drives Checklist completion
  • Responsible for timely equipment delivery
  • Accountable for Parts supply and core returns


Facility Management

  • Responsible for ensuring compliance with GSCS standards
  • Accountable for delivery on all key operations metrics such as sets in service, on-time service completions, etc.
  • Requisitions and reports receipt of supplies, parts, and fleet
  • Reviews, approves, and closes service orders
  • Executes customer contracts and delivers service in accordance with company procedures
  • Personally champions and ensures effective adherence to company policies and procedures
  • Drives adherence to business practices and cost controls to ensure profitability
  • Acts as primary contact for ARM alarms
  • Executes tasks per the monthly operations calendar


Other Duties

  • Responsible for providing administrative support to the Regional Operations Support Team as required during high activity periods


Job Qualifications

  • Bachelor’s degree from a four year college or university or equivalent Preferred
  • PC literacy in a Microsoft environment or ERP system
  • Successful experience in financial management against measurable performance standards, leading/managing an Operations Team
  • Successful track record and experience in leading operational functions driving consistent improvement in key operational metric
  • Proven conceptual understanding of the technical fundamentals of the core Aggreko activities including Electrical, Diesel and Temperature control
  • Experience with lean principles including 5S/6S (GSCS) and other related process improvement methodologies 

Compensation & Benefits

  • Competitive salary
  • Company benefit plans (medical, dental, life, disability, vision)
  • Paid leave (vacation, personal)
  • 401K plan with company match


At Aggreko, we’re leading with confidence, bringing advanced rental energy solutions to the world, and providing you with pathways for success. If you are interested in joining our dynamic team, please submit your resume today.


Aggreko is an Equal Opportunity and Affirmative Action Employer, Minorities/Women/Veterans/Disabled.

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