Service and Repair Director

  •  

Charlotte, NC

Industry: Manufacturing / Electronics

  •  

11 - 15 years

Posted 280 days ago

  by    Tim Vida

This job is no longer available.

Service & Repair Operations Director ? Charlotte Area, NC

Responsibilities:

  • Profit & Loss responsibility for ?Service and Repair Operations? and ?Enterprise Prize Mobile Operations? and Manufacturing services
  • Establish and drive health, safety, and environmental policies and practices compliant to standards as well as driving a safe work environment.
  • Establish budgets, long-range objectives and criteria for monitoring progress and measuring success.
  • Work cross functionally to formulate strategies that satisfy the requirements of the business and customer/client needs
  • Select, develop, and evaluate personnel to ensure the efficient operation of the function
  • Participate in customer site visits, business review, prioritize development and issue escalation resolution.
  • Manage business performance and evaluation of key performance indices, cost, productivity, and otherfinancial metrics
  • Formulate and review service and repair short and long-range plans, goals, and objectives
  • Develop in-sourced and out-sourced operations to ensure effective customer satisfaction while achieving business performance requirements
  • Direct the development and implementation of activities to meet production goals, quality, and cost objectives
  • Establish processes to support New Product Implementation as well as continuous improvement systems within the service and repair organization
  • Plan and administer procedures and budget, and makes budgetary recommendations regarding and, at higher levels, controls capital expenditures and direct/indirect labor
  • Participate in potential new acquisition due diligence and integrations of new business acquisitions.

 

Basic Candidate Qualifications:

  • Bachelor's Degree in Electrical or Mechanical Engineering or a related field
  • Minimum 10 years of Regional and/or Global operations management experience
  • Minimum 10 years industry related experience managing customer/client support

Additional Candidate Qualifications

  • Experience managing repair and service operations
  • Experience as a site leader/plant manager
  • Experience managing operations (shipping, receiving, repair, configuration, assembly).
  • Manage budget, P&L and overall site operations
  • Experience leading project managers
  • Experience in managing customer relationships (especially IT relationships)
  • Call center supervision a plus 

$182K - $234K