Senior Windows Engineer, Tech Ops

TD AMERITRADE   •  

Omaha, NE

Industry: Accounting, Finance & Insurance

  •  

Not Specified years

Posted 151 days ago

This job is no longer available.

Role:

An outstanding career opportunity with a leading provider of securities brokerage services and technology-based financial services.  The Senior Engineer will work to collaborate with platform operations team members to execute services supporting over 9 corporate locations, approximately 6,000 users, 3 major Data centers and 5 million Clients. This individual will execute lifecycle, maintenance and support of enterprise infrastructure platforms and must have the ability to function autonomously in a collaborative culture with focus on business outcome(s), impact to the firm and client service orientation.

 

The Senior Engineer will:

  • Perform incident response and break-fix triage for issues related to infrastructure platforms.
  • Infrastructure support including but not limited to database, server operating systems and virtualization
  • Partner with requestors to execute tasks provided via request portal for service delivery.
  • Conduct analysis and provide suggestions to improve the delivery of services by the team.
  • Execute and improve vulnerability and resiliency management strategies which includes patching, reboots, infrastructure testing and other proactive maintenance tasks.
  • Conducts peer review analysis and acceptance for new or modified processes to ensure sustainability and repeatability.
  • Provide thought leadership, best practice recommendations, mentoring, and training to individual members of the team or the team at large as needed.

Responsibilities:

  • Execute and provide feedback for operational policies, procedure, processes and standards.
  • Performs all tasks in accordance with Agile project management methodologies, adhere to version & release management, scheduling, change control, security and applicable operational policies and procedures
  • Partner with key vendor providers to escalate and troubleshoot severity issues.
  • Assist in developing engineering and operational service metrics with actionable plans to improve operational efficiency, enhance service quality/SLA, and optimize delivery.
  • Participate in team on-call rotation schedules. On-call provides 24/7 availability during rotation to support issues and assist team with scheduled operational tasks after production hours.
  • Lead the development and execution of efforts focusing on the enhancement and efficiency of day-to-day tasks executed by the platform operations team.
  • Support daily operations such as capacity management, performance monitoring and network systems connectivity.
  • Provide systems administration, advanced server support, management, and server-side configurations
  • Recommend and execute server hardware and software configuration, installation, integration, upgrades and performance tuning for robust and reliable performance.
  • Provide mentorship and leadership to emerging talent within the infrastructure technology (in the form of cross training, workshops, and knowledge sharing).
  • Providing RCAs
  • Analyze and execute configuration and audit strategies to assist in ensuring compliance with standard settings and security direction
  • Process automation and scripting. PowerShell, command line, Python and Perl scripting skills.
  • Complete and maintain all necessary documentation pertaining to the environment, policies and procedures, and other projects as assigned.
  • Continuously evaluate emerging technologies and determine suitability for use and environment.
  • Supporting Microsoft Windows Server (2008/2012/2016 including Active Directory, DNS, DHCP, and AD Group Policy).
  • Extensive knowledge of VMWare vSphere
  • Knowledge of virtual and terminal technologies including VMWare, ESX,VMotion, VirtualCenter, Microsoft Terminal Services, and Citrix
  • Ability to learn and adapt quickly to new technologies and environments while being able to see and present the “big picture”
  • Excellent verbal and written communication skills, time management skills and organizational skills
  • Possesses the ability to be productive in a team environment as well as work independently.
  • Strong analytical and problem solving skills with the ability to remain calm under pressure
  • Pivotal Cloud Foundry and BOSH experience
  • Hands on experience installing, supporting and operating a hosted Cloud Foundry platform
  • Container technology experience (e.g. Docker )
  • Experience with Infrastructure as Code (IAC) tools (e.g. Chef, Puppet, Ansible)
  • Splunk Knowledge to identify trends via dashboards and reports to resolve platform issues
  • Operational knowlege of AppDynamics

Requirements:

  • BA or BS Engineering, Computer Science or related field
  • Extensive Systems Engineering and/or Operations experience within e-commerce or financial services industry
  • Ability to develop automation using Python, Powershell and/or Perl
  • Subject Matter Knowledge and understanding of the following :
    • Server OS:
      • Windows Server (2008/2012/2016)
    • Tools & Utilities:
      • IBM BigFix
      • Puppet Software
      • Tivoli Monitoring
  • Extensive troubleshooting, triage, root cause analysis and performance monitoring skills.
  • Experience with ITIL and/or other similar frameworks.
  • Experience with LEAN methodologies, leading Value Stream mapping sessions and driving problem resolution meetings with cross-functional teams.
  • Should have an understanding of current industry trends and their advantages with ability to right fit into an existing environment.
  • Background  working in organizations that provide 24x7x365 support.
  • Demonstrated ability to achieve successful outcomes in handling difficult situations and work with various customers and management levels.
  • Must be able to communicate effectively with technical and non-technical audiences.  
  • Must be a self-starter with the ability to work independently and in a collaborative team environment.
  • Military education or experience may be considered in lieu of civilian requirements listed.

ID# 2018-17505