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Enterprise Technology & Services (ETS) delivers shared technology services for Morgan Stanley supporting all business applications and end users. ETS provides capabilities for all stages of Morgan Stanley's software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications. ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of employees. Application and end user functions are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database functions.
Core Infrastructure (CI) provides a stable, flexible, and resilient computing platform, and a service-based, agile environment. CI also offers access to the private and public cloud and enables secure self-service and automation. The Enterprise Network Services team (ENS) is responsible for all connectivity on the Morgan Stanley network. Our mission is to provide the best connectivity services and support to the business, its clients and all divisions within the Firm to support their enablement. Our goal is to always ensure that wherever our people go, their network can follow.
This position is for an engineering leader with the Global Voice Engineering team. The candidate will lead a team of voice architects and specialists who design and certify standard voice and carrier voice solutions. Engineering manager will also closely collaborate with other teams such as Trader Voice Engineering, Voice Operations and Contact Center application - all of whom are based in New York. Extensive experience leading voice domain experts in Session Routing, Session Management and SIP trunking. The candidate should be capable of managing multiple engineering programs, leading firm wide strategic initiatives and performing design evaluations for voice solutions.
The candidate should have experience in the following areas:
10+ years of experience leading teams of voice specialists
10+ years of experience with Avaya, Cisco, Oracle, Microsoft suite of telephony and UC products
10+ years of experience designing and deploying carrier SIP solutions
10+ Experience in protocol level troubleshooting - SIP, JTAPI, TSAPI
5+ Experience with Contact Center solutions from Avaya, Cisco, Genesys or Nice Incontact highly preferred
3+ Experience with cloud based Contact Center solutions - Genesys, Nice InContact
Experience with scripting and test automation highly preferred
Experience with private, public and hybrid clouds preferred
Experience with trader voice systems (BT, IPC) beneficial
Experience with modern container technologies (Kubernetes, Dockers) beneficial
Experience with tools such as Sevone, Spectrum, Ixia and Empirix beneficial
Valid through: 4/22/2021