Under general supervision, designs and implements a wide variety of Telehealth systems in testing, training and production health environments.
Provides specialty Telehealth server workstation, peripheral, and medical device hardware and software support internal and external customers. Builds, configures and manages all
development/test Telehealth servers and workstations. Installs operating systems, both internal and third party software applications. Implements security systems, solutions and procedures for development, test and staging
servers and clients. Tests, analyzes, implements and documents secure configuration solutions into the building, deployment, upgrade and maintenance process for Telehealth servers and workstations. Manages license requirements and configuration for hardware and software.
Integrates and deploys production server’s management solutions and workstations into remote organizations’ infrastructure. Provides technical assistance and technical mentoring to AFHCAN’s staff and remote organizations. Collaborates with outside organization IT staff and/or vendors to resolve hardware or software issues.
Manages upgrades and continually monitors all AFHCAN production Telehealth servers for performance, business continuity, disaster discovery and security. Builds and deploy server and multi client images support, including
wireless, in conjunction with software and hardware product development. Provides technical training and assists in the development of training materials related to the installation, configuration or management of Telehealth servers and workstations.
Perform other duties as assigned or required.
Knowledge of healthcare environment.
Knowledge of HIPAA regulations.
Knowledge of FDA, ISO and UL requirements.
Knowledge of customer service concepts and procedures.
Knowledge of Alaskan culture.
Knowledge of basic network, hardware and software troubleshooting techniques.
Knowledge of networked computer system environments and peripheral device capabilities.
Knowledge of LAN and WAN principles.
Knowledge of project management Body of language.
Skill in deploying and integrating servers into IT infrastructures.
Skill in evaluating, recommending and implementing packaged software support tools.
Skill in data collection, analysis, procedure and process documentation.
Skill in researching, analyzing and evaluating new tools, materials and delivery methods of customer service.
Skill in assessing and prioritizing multiple tasks, projects and demands.
Skill in deploying and integrating workstations into IT infrastructures.
Skill in establishing and maintaining effective working relations with customers and co-workers.
Skill in operating a personal computer utilizing a variety of software applications.
An Associate's degree in Computer Science or Information Technology (IT) or related field AND five (5) years of Information Technology server experience; OR equivalent combination of education and experience.
Must have a current Microsoft Certification as MCSE and Cisco certification as CCNA or equivalent knowledge and experience.
May be required to work outside the traditional work schedule. May be called out to work off-shift in emergency situations. According to the needs of the organization, some incumbents in this job class may be required to obtain specific technical certifications and programming language skills.
MINIMUM PHYSICAL REQUIREMENTS
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires persistent
repetitive movements of the hands, wrists and fingers and the ability to sit for long periods of time. Must be able to lift approximately 70 pounds. Requires travel to remote locations by boat, snowmobile, ATV or small plane. May be exposed to extreme weather conditions.