Senior Telecommunications Engineer in Jacksonville, FL

$80K - $100K(Ladders Estimates)

TechHealth   •  

Jacksonville, FL 32099

Industry: Hospitality & Recreation

  •  

Not Specified years

Posted 50 days ago

Responsible for the configuration, implementation, and maintenance of voice, data, and/or network communications systems. Monitors communications performance using diagnostic equipment, visual checking, and status indicator methods to locate problems. Interfaces with vendors on new technology and system updates.


GENERAL DUTIES & RESPONSIBILITIES:

  • Handles customer requests for telecommunications support including: moves, adds, changes, repairs and inquiries.
  • Troubleshoots major telecommunications issues.
  • Identifies and manages telecommunications projects.
  • Provides design and software support for voice mail, voice networks, and video systems.
  • Manages vendor activities and verifies expenses relating to day-to-day support requirements.
  • Participates on project teams for larger telecommunications project initiatives and periodically takes a lead project role.
  • Defines and updates departmental telecommunications documentation and databases.
  • Audits telecommunications expenses and may recommend expense reduction initiatives.
  • Provides customer liaison role for day-to-day support activities and/or critical telecommunications functions.
  • Proposes technical network and equipment system solutions for customer business requirements or cost reductions.
  • Writes business correspondence for recommendations, project support, and customer service purposes.
  • Conducts customer meetings and one-on-one presentations regarding applicable communications systems.
  • Performs other related duties as assigned.

EDUCATIONAL REQUIREMENTS:

Bachelor's degree in Computer Science, Information Technology, or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES:

  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner
  • Requires good working knowledge of telecommunications industry as well as voice system design and engineering
  • Ability to understand and apply technical concepts
  • Ability to analyze and solve problems using learned techniques and tools
  • Basic understanding of infrastructure wiring/connectivity
  • Requires documentation and telecommunications software administration skills
  • Skill in troubleshooting/diagnostic tools and software installation and maintenance
  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
  • Flexibility, versatility, dependability


Valid Through: 2019-10-21