Senior Technical Writer

Fortinet   •  

Burnaby, BC

Industry: Software


Not Specified years

Posted 263 days ago

This job is no longer available.

We are looking for a senior technical writer withexperience documentingnetworking software and hardware. The successful candidate will write concepts and procedures as well as create illustrations that describe how to use our software. You will learn our products by installing and using them, reading specifications and bugs, and talking to members ofother teams. You will work closely withother technical writers in a large single-sourced documentation project. You will also work with members of the product management, support, and QA teams to produce technically accurate and relevant documentation for our customers. We offer a position in a small documentation team that supports multiple products and produces many small documents in a short period of time. In addition, we also spend long periods of time writing in-depth content in our administration guides. You must be able to meet both short-term and long-termschedules as well as work independently and with the group. We are seeking a candidate who hasexperience documenting GUI and CLI and hasexperience using MadCap Flare, Adobe Illustrator, AdobePhotoshop, and AdobeInDesign. Knowledge of HTML, CSS, andscripting is alsodesired. Job Description: Design, develop, and maintain customer documentation, including:

  • Administration guides
  • CLI reference guides
  • Release notes
  • QuickStart guides 
  • API guides 
  • Illustrations of hardware and accessories
  • Diagrams
  • Other customer-facing product documentation as needed


To do this, you will:

  • Work closely with product management and engineering teams to understand the products and their documentation requirements
  • Collaborate with technical writers, product managers, developers, quality assurance team members, and technical support team members to deliver accurate, relevant, up-to-date, and complete product documentation
  • Write conceptual and procedural content
  • Create vector drawings of hardware and accessories
  • Use and maintain scripts to generate reference guide (PHP, Python, Twig, YAML)
  • Test and verify information for accuracy & completeness
  • Review other writers’ work for grammar and technical content 
  • Respond to customer & internal requests for information
  • Balance short-term and long-term projects 
  • Acquire in-depth product knowledge quickly through hands-on experience with products and interaction with subject matter experts 
  • Help improve processes, standards, and templates for the documentation team



  • Knowledge of networking technology, preferably with experience working as a network engineer
  • Positive attitude, can-do spirit, attention to details, and passion for technical writing
  • Ability to work in a fast-paced environment, to meet deadlines, and to simultaneously tackle and coordinate multiple projects
  • Experience using MadCap Flare, Adobe InDesign, Adobe Illustrator, and Adobe Photoshop to write technical documentation and create drawings
  • Ability to convert complex technical information into clean, concise, and coherent end-user documentation in plain English 
  • Strong command of standard American English grammar and usage
  • A BA or BS degree, preferably in computer science, computer engineering, electrical engineering, MIS, English, or a related field
  • Technical writing coursework, certificate, or diploma is a plus