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Senior Technical Support Specialist in Washington, DC

Ropes & Gray

Washington, DC 20001
6w ago


$80K - $100K*


Technical Support


8 - 10 years

Job Description

Job Summary:

Looking for a highly qualified and motivated Senior Technical Support Specialist to provide first tier phone support and network monitoring for the efficient resolution of technology problems and requests.

This role is responsible for providing in-depth technical support and leading the problem-solving/troubleshooting efforts for internal customers in all domestic and international offices. The Senior Technical Support Specialist receives, prioritizes, documents, and actively resolves end user technical requests via the phone using diagnostic skills, knowledge management and help request tracking tools.

This is a work from home position and requires proven ability to work independently with limited direct supervision. The assigned shift is from 4pm – 12am EST, Sunday – Thursday, and requires on-call weekend support on a rotated basis. Occasional travel to a Ropes & Gray office for training or other business needs.


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Valid through: 2020-3-4

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