Senior Technical Support Engineer, Security Applications

Qualys   •  

Foster City, CA

Industry: Business Services

  •  

5 - 7 years

Posted 271 days ago

This job is no longer available.

Qualifications

 

The ideal candidate will have strong hands-on networking knowledge and have at least 4 years previous experience in a technical support role and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. Applicant will have a deep understanding of network services, and how they work from a protocol/configuration level.

 

Required:

  • 4+ years of experience in a technical support role.
  • Unix/Linux experience in an enterprise environment.
  • In-depth TCP/IP understanding.
  • LAN/WANinfrastructures.
  • Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH).
  • Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
  • Windows Active Directory authentication and security.
  • Knowledge of Samba/Active Directory integration
  • CIFS, DNS, ACL, server/client configuration.
  • Outstanding troubleshooting and analytical skills.
  • Excellent written and verbal communication skills.
  • Splunk usage including but not limited to log queries and report/dashboard generation
  • Bachelor of Science, preferably with a major in Computer Science or equivalent experience

 

Preferred:

  • Systems Management experience (KACE, GPO deployments)
  • Experienced with packet capture review and diagnosis.
  • Previous API support and Regex knowledge.
  • Scriptingexperience (Bash, Python)
  • Knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
  • Oracle and Microsoft SQL knowledge highly desirable.
  • CCNA, MCSE, CISSP, CompTIA Security+, and CEH highly desirable.
  • Bilingual candidates highly desirable (Spanish, French, German, Chinese, Portuguese)
  • Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)