The Senior Technical Support Engineer will engage with customers handling the most technically advanced troubleshooting cases and analyzing data by writing and executing SQL queries. If you love to work in a fast paced, dynamic organization that has an ever increasing customer base then this is the role for you!
Key Duties and Responsibilities:
- Verify and document complex technical support issues and deliver technical solutions in a timely manner
- Gather and analyze data retrieved from internal databases via pre-written and custom SQL scripts to identify technical issues and trends
- Troubleshoot customer reported device issues to validate and determine root cause (hardware, software, database)
- Interface with infrastructure, database and development teams as needed to satisfy the technical needs of the customer
- Effectively communicate complex technical matters to both technical a