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Senior Technical Support Engineer in Andover, MA

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compensation:

$100K - $150K*

specialty:

Technical Support

experience:

5 - 7 years

Job Description

We are seeking to hire a Senior Technical Support Engineer to join our team based at our corporate headquarters based in Andover, MA, USA located about 30 minutes north of Boston. This is a highly-visible, high-impact position, key in maintaining highest levels of customer success.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • As subject matter expert for technologies served, provide cutting edge technology solutions employing a "Follow the Sun" support strategy.
  • Provide technical support at a specialist level, addressing the most complex problems requiring the most advanced skills and understanding of company products.
  • Respond to customer escalations.
  • Enter data via web-based ticketing system, produce clear documentation of issues and timely resolutions in accordance with established technical support practices and service contracts.
  • Able to anticipate questions and alter messaging and te
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Valid through: 2020-4-9

About Casa system

Total Jobs:
26
Average Pay:
$130,000
Total value of jobs:
$6,760,000
% Masters:
23%
Learn More About Casa system
* Ladders Estimates