Senior Technical Support Analyst
Herndon, VA 20192 In-Person
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Job Description
Description
At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science.
Leidos Intelligence Group is seeking a Technical Support Analyst to provide Tier 2, 3 and 4 support. The position requires a driven, self-starter with a customer service mindset willing to provide solutions to the customer with minimal downtime. Previous experience should revolve around supporting printers or field support services.
This position requires a current and active TS/SCI with polygraph security clearance. We do not have the ability to sponsor candidates for clearance processing.
Primary Responsibilities
Basic Qualifications
Preferred Qualifications
Pay Range:
Pay Range $105,300.00 - $190,350.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, civil, and health markets. The company's 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science.
Leidos Intelligence Group is seeking a Technical Support Analyst to provide Tier 2, 3 and 4 support. The position requires a driven, self-starter with a customer service mindset willing to provide solutions to the customer with minimal downtime. Previous experience should revolve around supporting printers or field support services.
This position requires a current and active TS/SCI with polygraph security clearance. We do not have the ability to sponsor candidates for clearance processing.
Primary Responsibilities
- Provides technical support and customer service to the organization's users of computer applications and hardware (e.g., PCs, servers, mainframes)
- Answers questions regarding system procedures, online transactions, systems status and downtime procedures; may be located within a call center.
- Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems.
- Maintains a troubleshooting tracking log ensuring timely resolution of problems.
- Works independently, receives minimal guidance.
- Acts as a resource for colleagues with less experience.
- Requires conceptual and practical expertise in own area and general knowledge of related areas.
- Has knowledge and executes of best practices utilizing excellent oral and communication skills. Must be able to explains complex concepts in simple terms.
- Acts as a resource for other team members; may lead projects and provide or coordinate solutions with other teammates.
- Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
Basic Qualifications
- Active TS/SCI security clearance with polygraph
- BA/BS Degree and 4+ years of IT experience
- Additional experience may be substituted in lieu of a degree
- Experience should be focused on supporting printers and/or field support services
Preferred Qualifications
- Experience with System Administrator rights on client IT system
- Security + certification
Pay Range:
Pay Range $105,300.00 - $190,350.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
About Leidos
Leidos is a Fortune 500® technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, civil, and health markets. The company's 46,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $14.4 billion for the fiscal year ended December 30, 2022. For more information, visit www.Leidos.com.
Pay and Benefits
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.
Securing Your Data
Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected].
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.
Commitment to Diversity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
About Leidos
Learn More About LeidosLeidos Holdings is a provider of scientific, engineering, systems integration and technical services and solutions to all branches of the U.S. military, agencies of the U.S. Department of Defense, the intelligence community, the U.S. Department of Homeland Security and other U.S. Government civil agencies, as well as to customers in selected commercial markets.
Join the innovative world of Leidos, where we offer more than just job opportunities; we provide a platform for substantial professional growth and a chance to be part of a culture known for groundbreaking innovation. At Leidos, we are committed to attracting, developing, and retaining the best minds in the industry, emphasizing diversity, leadership, and comprehensive professional development.
At Leidos, your skills and expertise are valued. Engage in projects that transform communities and markets. You will collaborate with a diverse team of experts who are pioneering solutions that advance science, technology, and engineering. Leidos is not just a company; it's a community where you can design the trajectory of your career through a multitude of employment avenues across various sectors.
Step into a role at Leidos and lead projects at the nexus of technology and critical sectors. Our leadership is always looking ahead to the next innovation that will offer our clients unparalleled solutions. With Leidos, you are positioned to guide industries towards futuristic solutions with a team that values visionary thinking and a proactive approach to problem-solving.
Leidos is deeply invested in career development and offers a robust framework to support your professional journey. From mentorship programs to leadership training, and from networking events to diversity training, every team member receives the tools needed to succeed and excel. We believe in nurturing internal talent and providing continuous growth opportunities, ensuring that your career path is as dynamic as our solutions.
Explore the array of job opportunities at Leidos—from defense and engineering to health and cybersecurity. Whether you are looking for an internship, a full-time position, or a leadership role, you will find a wide range of options that align with your career ambitions.
Choosing to work at Leidos means opting for a lifestyle where your work-life balance is respected, your health is prioritized, and your financial future is secured. Our benefits package is designed to support you and your loved ones through various life stages. Immerse yourself in a culture that is supportive, inclusive, and forward-thinking, all while working alongside some of the brightest minds in the industry.
Stay ahead in your career by leveraging our industry-leading insights. Subscribe to our careers blog, join our community on professional networking platforms, and keep up to date with the latest in innovation and job openings. Tailor your Leidos journey by subscribing to job alert emails that match your career preferences and explore the exciting and rewarding opportunities that await.
Ready to take the next step in your career? Search for open positions that match your skills and interests on our Jobs at Leidos page. We are continuously hiring and looking for ambitious, curious, and innovative professionals to join our team. Prepare your resume, ace the interview, and join a company that is dedicated to making a difference.
Embark on a career that’s as ambitious as you are. Discover a place where you can explore your interests and hone your skills. Leidos is more than a company—it’s a community where you can thrive.
Leidos Careers
Join the innovative world of Leidos, where we offer more than just job opportunities; we provide a platform for substantial professional growth and a chance to be part of a culture known for groundbreaking innovation. At Leidos, we are committed to attracting, developing, and retaining the best minds in the industry, emphasizing diversity, leadership, and comprehensive professional development.
Work You’ll Do
At Leidos, your skills and expertise are valued. Engage in projects that transform communities and markets. You will collaborate with a diverse team of experts who are pioneering solutions that advance science, technology, and engineering. Leidos is not just a company; it's a community where you can design the trajectory of your career through a multitude of employment avenues across various sectors.
Innovate and Lead
Step into a role at Leidos and lead projects at the nexus of technology and critical sectors. Our leadership is always looking ahead to the next innovation that will offer our clients unparalleled solutions. With Leidos, you are positioned to guide industries towards futuristic solutions with a team that values visionary thinking and a proactive approach to problem-solving.
Career Development
Leidos is deeply invested in career development and offers a robust framework to support your professional journey. From mentorship programs to leadership training, and from networking events to diversity training, every team member receives the tools needed to succeed and excel. We believe in nurturing internal talent and providing continuous growth opportunities, ensuring that your career path is as dynamic as our solutions.
Join Our Team
Explore the array of job opportunities at Leidos—from defense and engineering to health and cybersecurity. Whether you are looking for an internship, a full-time position, or a leadership role, you will find a wide range of options that align with your career ambitions.
Benefits and Culture
Choosing to work at Leidos means opting for a lifestyle where your work-life balance is respected, your health is prioritized, and your financial future is secured. Our benefits package is designed to support you and your loved ones through various life stages. Immerse yourself in a culture that is supportive, inclusive, and forward-thinking, all while working alongside some of the brightest minds in the industry.
Stay Connected
Stay ahead in your career by leveraging our industry-leading insights. Subscribe to our careers blog, join our community on professional networking platforms, and keep up to date with the latest in innovation and job openings. Tailor your Leidos journey by subscribing to job alert emails that match your career preferences and explore the exciting and rewarding opportunities that await.
Apply Now
Ready to take the next step in your career? Search for open positions that match your skills and interests on our Jobs at Leidos page. We are continuously hiring and looking for ambitious, curious, and innovative professionals to join our team. Prepare your resume, ace the interview, and join a company that is dedicated to making a difference.
SEARCH LEIDOS JOBS
READ CAREERS BLOG
Embark on a career that’s as ambitious as you are. Discover a place where you can explore your interests and hone your skills. Leidos is more than a company—it’s a community where you can thrive.
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