Senior Technical Publications Manager

8 - 10 years experience  •  Technology

Salary depends on experience
Posted on 06/28/18
Campbell, CA
8 - 10 years experience
Salary depends on experience
Posted on 06/28/18

What You Will Be Doing

  • Manage all Technical Documentation Processes and Projects in conjunction with the internal and outsourced team.
  • Produce technical content to install, use and service ChargePoint products (hardware and software)
  • Able to learn complex technical products quickly and produce technical documentation with the assistance of subject matter experts
  • Actively gather information from and collaborate with engineers, QA engineers, and product managers to document requirements, technical specifications, install guides, user manuals, service manuals and release notes
  • Enhance and maintain the documentation by continually reviewing, keeping up-to-date on released features
  • Collaborate with other teams to ensure consistency and clarity across all documentation

What You Will Bring to ChargePoint

  • Bachelor's degree in English or Technical Writing.
  • Minimum 8-10 years of technical writing experience, and managing a team of writers and content creators
  • Detail oriented with a systematic and investigative writing process that results in documentation that is accurate, concise, and follows a logical flow
  • Demonstrated ability to distill technical information from subject matter experts and translate it into documentation relevant to target audience
  • Self-starter with a proven record of completing projects on time
  • Proficient in InDesign, MS Office, Illustrator, Acrobat and FrameMaker
  • Ability to work on multiple projects concurrently while meeting tight deadlines.
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