Senior Technical Product Manager
Bellevue, WA 98006 In-Person
1 month ago
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Job Description
Our Opportunity:
Are you passionate about delivering best-in-class customer experiences? Do you thrive at the intersection of product strategy, data, and technology? If so, join Chewy's Customer Care Product & Engineering (CCPE) team as a Senior Technical Product Manager to help shape the future of customer care!
At Chewy CCPE, we focus on deeply understanding both customer and support agent experiences, developing the technology that powers our industry-leading customer care platform. Our goal is to build intelligent, scalable, and seamless experiences while fostering trust, efficiency, and growth.
As a Senior Technical Product Manager, you will play a pivotal role in defining and executing product strategies that enhance customer care initiatives. You'll collaborate with engineering, design, data science, and business teams to build innovative solutions including AI-driven tools and automation that improve agent productivity and customer satisfaction.
What You'll Do:
What You'll Need:
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
$129,500-$207,000 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Are you passionate about delivering best-in-class customer experiences? Do you thrive at the intersection of product strategy, data, and technology? If so, join Chewy's Customer Care Product & Engineering (CCPE) team as a Senior Technical Product Manager to help shape the future of customer care!
At Chewy CCPE, we focus on deeply understanding both customer and support agent experiences, developing the technology that powers our industry-leading customer care platform. Our goal is to build intelligent, scalable, and seamless experiences while fostering trust, efficiency, and growth.
As a Senior Technical Product Manager, you will play a pivotal role in defining and executing product strategies that enhance customer care initiatives. You'll collaborate with engineering, design, data science, and business teams to build innovative solutions including AI-driven tools and automation that improve agent productivity and customer satisfaction.
What You'll Do:
- Own the Product Vision & Strategy: Develop and communicate a clear product roadmap, ensuring alignment with business goals and customer needs.
- Lead Product Development: Oversee end-to-end development of solutions, including agent-facing tools, workforce management systems, and data visualization dashboards.
- Leverage Machine Learning & AI: Partner with data science and engineering teams to implement AI-driven tools that optimize customer interactions and agent workflows.
- Prioritize Features & Enhancements: Utilize customer feedback, data insights, and experimentation (A/B testing, dashboards) to define requirements, plan sprints, and ensure timely delivery of high-quality features.
- Drive Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure alignment and flawless execution. Cultivate a culture of collaboration, innovation, and continuous improvement.
- Optimize Performance & Impact: Define and monitor key performance indicators (KPIs) to measure success, identify trends, and iterate on product improvements.
- Manage 3rd Party Vendors: Collaborate with external vendors to integrate capabilities into our product ecosystem and influence their roadmap.
What You'll Need:
- Bachelor's Degree in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Statistics, Business), related technical field or equivalent work experiences. Master's Degree in business or quantitative field preferred.
- 5+ years experience in technical product management or similar experience running cross functional projects and balancing product/business requirements with technical constraints.
- Strong analytical mindset, with the ability to translate data into actionable product decisions.
- Experience with building dashboards in Tableau and querying large data sets.
- Ability to abstract sophisticated subjects and connect with audiences of varying levels of leadership and technical background.
- Strong business, operational, and technical vision.
- Experience with building customer service, retail, or ecommerce solutions.
- Exceptional customer service skills, follows up with clients and team members, and takes initiative to anticipate and solve problems.
- Experience with CI/CD processes and release management
- Professional Product Owner Certification
- Oracle Service Cloud, Salesforce, or Genesys certification
- Experience leading large-scale customer service programs
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
$129,500-$207,000 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
To access Chewy's Customer Privacy Policy, please click here. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
About Chewy
Learn More About ChewyAt Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.
Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere.
Work You’ll Do
At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path.
Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service.
Internship and Employment Opportunities
Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders.
Benefits and Culture
At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Innovation and Growth
Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers.
Networking and Professional Development
We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills.
Join Our Team
Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level.
Stay Connected
Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy.
Job Alert Emails
Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy.
Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Chewy Careers
Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere.
Work You’ll Do
At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path.
Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service.
Internship and Employment Opportunities
Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders.
Benefits and Culture
At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Innovation and Growth
Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers.
Networking and Professional Development
We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills.
Join Our Team
Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level.
Stay Connected
Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy.
Job Alert Emails
Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy.
Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
