Senior Technical Implementation Manager at Braze in San Francisco, CA

WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 and the Forbes Cloud 100. The company has also been selected as one of Inc. Magazine’s Best Places to Work (2019 and 2020), and Crain's Best Places to Work in NYC (2019 and 2020).

SUCCESS FOR OUR CUSTOMERS

Our mission is to help customers grow by driving value, delivering world-class support, challenging the status quo and creating solutions for business needs and outcomes. We create long-term partnerships with our customers that are built on trust. We’ve got a talented team of experts dedicated to help customers get the most value out of Braze. We succeed by making others successful – providing a great customer experience, and we support each other along the way. To achieve this goal, we’re looking for a passionate Senior Technical Implementation Manager.

WHAT WE'RE LOOKING FOR

As a Senior Technical Implementation Manager, you will be valued for data design guidance, technical implementation guidance, product subject-matter-expertise, and advanced use-case solutions as part of the Integration & Onboarding Team that owns the critical early phase of the customer lifecycle onboarding as well as ongoing alignment with our strategic and enterprise customers.

Your focus will be to own more complex integrations of Braze’s product and act as the technical counterpoint between Braze and the client’s product and engineering team. You will work alongside and partnering with Strategic & Enterprise Sales, Senior Onboarding Manager, Senior Customer Success Manager and be responsible for rapidly understanding each client’s business and technical requirements and driving them to realize a fast time-to-value from their investment in Braze as efficiently as possible.

In addition, you will support established clients tackle complex use cases and customization of Braze’s product by articulating and positioning Braze value in workshops, meetings, written, and documented communications working with our Technical, Enablement, Product, Product Marketing as needed.

This is an opportunity to bring your experience as a implementation expert, solutions architect, business analyst, technical solutions, support specialist or client success professional along with a high level of technical competence, curiosity and focus to a business recognized by Business Insider as one of New York’s coolest enterprise startups, and which recently completed rounds of total funding for $100mm.

WHAT YOU'LL DO

• Facilitate and support technical aspects of customer on-boarding to minimize TTV (Time to Value) for Braze’s largest and most complex enterprise customers
• Support and design tools that will enhance the efficiency of customer onboarding
• Empower customer product and engineering teams to use our product independently and efficiently as possible.
• Engage with customer product teams to understand their goals for using Braze and how the platform will fit into their tech stack.
• Support Customer Onboarding Managers and Success Manager by providing solutions to complex use cases and translating these into actionable steps for customers.
• Design technical implementation plans and scopes of work in partnership with the customer to suit their requirements.
• Support new customers in achieving effective and efficient SDK and API integrations with Braze
• Design and deliver technically focused workshops to meet client needs and exceed expectations.
• Efficiently deliver enablement training and workshops, both online and onsite, to Clients.
• Troubleshoot technical issues reported by customers during the implementation process and provide solutions
• Provide support to the wider Customer Success Organization by tackling complex technical use cases for established clients

WHO YOU ARE

• 3 - 5 years relevant experience in a related area, for example implementation expert, solutions architect, business analyst, support specialist or client success professional
• You are an excellent communicator, with strong written and verbal skills
• You have experience working with large enterprise customers
• You have strong technical domain knowledge of two or more of the following: SaaS, Mobile, APIs or Programming.
• You’re known for being a “team player” and are at home collaborating with colleagues across various departments to solve problems
• You are a proactive problem solver, with a high level of intellectual curiosity.

WHAT WE OFFER

• Competitive compensation that includes equity
• Flexible time off policy to balance your work and life, including paid parental leave
• Free daily lunch in the office, including snacks and beverages
• Competitive medical, dental, and vision coverage for you and your dependents
• Collaborative, transparent, and fun loving office culture