Senior Technical Consultant

COCC   •  

Southington, CT

Industry: Professional, Scientific & Technical Services


8 - 10 years

Posted 161 days ago

This job is no longer available.

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

We are looking to hire a Senior Level Technical Consultant to provide industry standard support and implementation for customer networks in COCC’s Cloud Services Department.

Responsibilities include:

  • Support of banks PCs, servers and networks – Virtual and Physical
  • Network consulting and support at client sites.
  • Installation and support client VDI systems, and COCC core applications
  • Installation and support standard PC based applications as well as industry specific applications.
  • Developinging and maintaining technical proficiency.
  • Installation/Upgrading/Troubleshooting Servers, workstations, printers, applications, switches/hubs and all related peripherals
  • Performing preventative maintenance and help manage security for servers, workstations, printers, applications, switches/hubs and all related peripherals
  • Project planning for banks’ networks
  • Planning and documenting upgrades and security of servers, workstations, printers, applications, switches/hubs and all related peripherals
  • Diagraming and documenting existing servers, workstations, printers, applications, switches/hubs and all related peripherals
  • Provide Tier 2/3 support of internal helpdesk teams
  • Mentor and teach junior consultants and support specialists
  • Miscellaneous work and other projects as needed


  • Ten years IT customer service experience with supporting networks
  • Industry standard certifications in products we support
  • Ability to communicate effectively with all levels of staff and management both verbally and in writing.
  • Self-sufficient and the capacity to work alone or with a team and adhere tight project deadlines with little supervision.
  • Ability to recommend complete infrastructure strategies
  • Understanding of COCC core applications
  • Required Technical Skills:
    • Proficiency in VDI deployment skills utilizing Horizon View
    • System migrations and ability to operate and maintain Microsoft Networks
    • Ability to operate, install, configure and maintain the following:
      • VMware VSphere and Horizon View 7
      • Microsoft Exchange 2013/2016 On-Premise and O365
      • Microsoft Windows Server 2008 - 2016
      • Microsoft Windows Desktop 7 and above
      • Active Directory
      • Standard Windows applications
  • Preferred Technical Skills:
    • Candidates should also have working knowledge in the following:
      • CommVault or similar Enterprise backup solution
      • IGEL UMS or similar
      • Dell EqualLogic or similar
      • CCNA level experience with a focus on Storage Networking.
      • PowerShell
  • Travel required is equal to 50%
  • Weekend and after hours will be required